Nevada Wilson
Johnstown
Summary
Dynamic customer service professional with experience at Anthem Blue Cross Blue Shield, excelling in active listening and critical thinking. Proven track record of resolving customer inquiries and enhancing loyalty through empathetic communication. Skilled in data entry and adept at adapting to high-volume environments, ensuring exceptional service delivery and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Anthem Blue Cross Blue Shield
01.1995 - 01.2020
- Assisted customers in resolving inquiries through effective communication and problem-solving skills.
- Utilized customer service software to log interactions and track issue resolution.
- Collaborated with team members to ensure consistent service delivery and support operations.
- Learned company policies and procedures to provide accurate information to customers.
- Adapted quickly to new processes, enhancing overall customer experience during high-volume periods.
- Maintained a positive attitude while handling challenging customer situations with professionalism.
- Engaged in ongoing training sessions to develop product knowledge and enhance service skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Lowes
03.2013 - 03.2018
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized checkout area, ensuring cleanliness and efficiency.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Developed rapport with repeat customers, fostering loyalty and enhancing shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Conemaugh Valley
Johnstown, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
Timeline
Cashier
Lowes
03.2013 - 03.2018
Customer Service Representative
Anthem Blue Cross Blue Shield
01.1995 - 01.2020
High School Diploma -
Conemaugh Valley