Nevaeh Wright
Coplay,Pa
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I maintained a good GPA in highschool on top of playing multiple sports, i pride myself in always doing my best and trying to encourage others with a positive attitude! I have always been very passionate about helping others and hope to move forward in the medical field as i grow older and become more educated!
Overview
3
3
years of professional experience
Work History
Manager
Wendy's
10.2025 - Current
- Supervised daily operations to ensure compliance with quality and service standards.
- Trained and mentored team members on customer service techniques and operational procedures.
- Coordinated staff schedules to maintain optimal staffing levels during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Money handling
- Customer service
- Cleaning
Waitress
Dave and Buster's
07.2024 - 03.2025
- Customer service
- Waitressing
- Food running
- Beverage running
Dietary Aid
Renaissance Senior Homes
03.2024 - 06.2024
- Customer service
- Food services
- Cleaning
- Teamwork
Nursing Home
FELLOWSHIP MANOR
11.2023 - 01.2024
- Helping residents get to their rooms, cooking, waitressing, cleaning
Dorney park
Cedar Fair
05.2023 - 10.2023
- Food services, cooking, cleaning, serving, customer service
Education
High School Diploma - General Studies
Whitehall High School
Whitehall, PASkills
- Phone etiquette
- Food handling
- Food Service
- Food industry
- Customer service
- Leadership
- Kitchen experience
- Cashiering
- Food Safety
- Food Preparation
- Problem solving
- Organizational skills
- Food service
- Cooking
- Knife skills
- Serving Experience
- Restaurant experience
- Hospitality
- POS
- Cash handling
- Retail sales
- Team leadership
- Staff training
- Conflict resolution
- Time management
- Performance monitoring
- Relationship building
- Quality assurance
- Cross-training employees
- Safety protocols
- Effective communication
- Task prioritization
- Cleanliness standards
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
- Policy implementation
- Schedule preparation
Timeline
Manager
Wendy's
10.2025 - Current
Waitress
Dave and Buster's
07.2024 - 03.2025
Dietary Aid
Renaissance Senior Homes
03.2024 - 06.2024
Nursing Home
FELLOWSHIP MANOR
11.2023 - 01.2024
Dorney park
Cedar Fair
05.2023 - 10.2023
High School Diploma - General Studies
Whitehall High School