Neva L. Williams
Red Lion
Summary
Detail-oriented Auto Damage Appraiser with extensive experience in appraisal report preparation, insurance valuation, and claims handling. Proven negotiation skills and strong customer relationship management.
Overview
19
19
years of professional experience
Work History
Auto Damage Appraiser
Ciocca Automotive
Red Lion
04.2022 - 09.2025
- Conducted thorough inspections to uncover hidden vehicle damage.
- Prepared detailed appraisal reports using industry-standard software for accurate assessments.
- Evaluated vehicle damage to ensure precise insurance valuations.
- Communicated with clients, clearly explaining appraisal findings.
Auto Damage Appraiser
SDR Collision Center
Cockeysville
09.2020 - 04.2022
- Evaluated vehicle damage for accurate insurance assessments.
- Prepared detailed appraisal reports using industry-standard software.
- Communicated with clients to explain appraisal findings clearly.
- Conducted inspections of vehicles to identify hidden damage areas.
- Maintained up-to-date knowledge of automotive repair techniques and trends.
- Conducted appraisals for insurance companies and customers.
- Reviewed and analyzed vehicle damage to determine repair costs.
Auto Damage Adjuster
Caliber Collision
Hunt Valley
05.2019 - 08.2021
- Evaluated vehicle damage for accurate insurance assessments.
- Prepared detailed appraisal reports using industry-standard software.
- Communicated with clients to explain appraisal findings clearly.
- Analyzed parts availability, labor costs, and other factors that affect the appraisal process.
- Assisted customers with setting up rental cars for duration of repairs.
- Conducted appraisals for insurance companies and customers.
- Assessed customer satisfaction with the quality of repairs.
- Appraised wide range of vans, light trucks and passenger cars.
Body Shop Assistant Manager
Bob Davidson Ford Lincoln
Parkville
07.2015 - 04.2019
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated workflow between technicians and service advisors.
- Oversaw quality control checks on completed repair work.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Assisted in the hiring, training and development of staff.
- Performed administrative duties such as preparing invoices or updating records.
- Supervised daily operations to ensure smooth running of shop.
- Resolved complaints in a professional manner.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Wrote complete and accurate cost estimates for labor and parts.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
Auto Damage Estimator
Frankel Mid-Atlantic Collision Center
Cockeysville
03.2014 - 04.2015
- Utilized estimating software to generate accurate cost assessments.
- Communicated with customers to discuss repair options and timelines.
- Reviewed repair orders for accuracy and completeness before submission.
- Coordinated with technicians to understand repair procedures and requirements.
Auto Damage Adjuster
GEICO
Baltimore
07.2006 - 03.2014
- Evaluated vehicle damage to determine repair costs and necessary services.
- Collaborated with repair shops to finalize estimates and coordinate repairs.
- Communicated with customers to explain claims process and address concerns.
- Documented inspections and assessments using industry-standard software tools.
- Facilitated negotiations between insurers, customers, and repair facilities for resolutions.
- Participated in training sessions to maintain knowledge of industry trends and regulations.
- Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
- Adhered strictly to company policies when assessing damages and estimating costs.
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Analyzed photographs, diagrams, and reports to assess severity of vehicle damage.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
Education
Business Administration
Perry Hall High School
Perry Hall, MD05-1977
Some College (No Degree) - Business Administration and Management
Harford Community College
Bel Air, MDI-CAR Platinum Certified - Auto Damage Adjuster, Production Mgr
I-CAR
InternetSkills
- Appraisal report preparation
- Insurance valuation
- Estimation software usage
- Damage analysis
- Customer relationship management
- Vehicle inspection
- Attention to detail
- Negotiation skills
- Customer service
- Total loss handling
- CCC pathways appraisal solutions
- Rental support
- Continuous learning mindset
- Negotiation and communication
- Appraisal writing
- Auto body repair techniques
- Tire depth gauges
- Claims handling experience
Timeline
Auto Damage Appraiser
Ciocca Automotive
04.2022 - 09.2025
Auto Damage Appraiser
SDR Collision Center
09.2020 - 04.2022
Auto Damage Adjuster
Caliber Collision
05.2019 - 08.2021
Body Shop Assistant Manager
Bob Davidson Ford Lincoln
07.2015 - 04.2019
Auto Damage Estimator
Frankel Mid-Atlantic Collision Center
03.2014 - 04.2015
Auto Damage Adjuster
GEICO
07.2006 - 03.2014
Business Administration
Perry Hall High School
Some College (No Degree) - Business Administration and Management
Harford Community College
I-CAR Platinum Certified - Auto Damage Adjuster, Production Mgr
I-CAR