Newlyn Bonidie
Pittsburgh
Summary
Dedicated and diligent worker with extensive experience in enhancing customer service. Maintains professionalism, fosters customer satisfaction, and consistently exceeds expectations through personalized service. Strong communicator and team collaborator, adept at managing high-traffic situations. Demonstrated ability to engage with diverse populations and deliver excellent service under pressure.
Overview
3
3
years of professional experience
Work History
IDEA Ambassador
Pennsylvania State University State College
08.2024 - Current
- Developed relationships with residents through regular check-ins and open communication.
- Collaborated with staff to create a supportive environment for residents.
- Provided support to residents, creating welcoming and inclusive community atmosphere.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
Commons Desk Team Member
Pennsylvania State University State College
11.2023 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak hours to ensure consistent service levels despite increased volume demands.
- Collaborated effectively with fellow Team Members and Sift Leaders to streamline workflows and improve overall productivity levels.
Resident Assistant
Pennsylvania State University State College
08.2023 - 05.2024
- Maintained bulletin boards and communication channels for resident updates.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
Resident Assistant
Pennsylvania State University
08.2021 - 05.2023
- Maintained bulletin boards and communication channels for resident updates.
- Resolved conflicts by facilitating discussions between involved parties.
- Developed relationships with residents through regular check-ins and open communication.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Education
High School Diploma -
Baldwin High School
Pittsburgh, PA05-2021
Bachelor of Arts - Korean
Pennsylvania State University
University Park, PA05-2026
Bachelor of Arts - Comparative Literature
Pennsylvania State University
University Park, PA05-2025
Master of Arts - Comparative Literature
Pennsylvania State University
University Park, PA05-2026
Skills
- Active listening
- Conflict resolution
- Customer service
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Organization skills
- Time management
- Problem-solving
- Teamwork and collaboration
Accomplishments
- Honor Roll: 2018, 2019, 2020, 2021
- Dean's List: 2021-2022 (2 semesters), 2022-2023 (2 semesters), 2023-2024 (2 semesters), 2024
- Presidential CES Scholarship: 2023
- Cultural Ambassador Award: 2023
- Ready to Succeed Scholarship (Fall 2023, Spring 2024)
- Samuel P. Bayard Award: 2024
- M Sanderson Study Abroad: 2024
- Student Engagement Network Grant: 2024
- Janssen Award: 2024
Languages
French
Limited Working
Korean
Limited Working
Chinese (Mandarin)
Elementary
Timeline
IDEA Ambassador
Pennsylvania State University State College
08.2024 - Current
Commons Desk Team Member
Pennsylvania State University State College
11.2023 - Current
Resident Assistant
Pennsylvania State University State College
08.2023 - 05.2024
Resident Assistant
Pennsylvania State University
08.2021 - 05.2023
High School Diploma -
Baldwin High School
Bachelor of Arts - Korean
Pennsylvania State University
Bachelor of Arts - Comparative Literature
Pennsylvania State University
Master of Arts - Comparative Literature
Pennsylvania State University
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