Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Affiliations
Languages
Awards Activities Accomplishments
Timeline
Generic

Nexhmije Jenny Happas

Springfield

Summary

Senior Director with extensive experience in operations, accounting, and finance, specializing in global vendor management and transformational initiatives. Proven track record in enhancing processes and optimizing projects through COE frameworks and data analytics. Expertise in digital transformation, including RPA and AI implementation, resulting in significant productivity improvements and cost savings. Strong leadership in promoting collaboration and achieving strategic goals through data-driven insights.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Performance Management

Saint Gobain North America (SGNA)
Malvern
03.2022 - Current
  • Oversee vendor relationship with Global Service provider in F&A Shared Services, enhancing quality and SLA while minimizing costs and risks
  • Collaborate with Procurement and Legal Departments on competitive bidding processes and annual contract reviews for F&A Service Providers.
  • Manage KPI, SLA, and volume metrics reports to monitor service provider performance against contracts and strategized with vendors to exceed CSL goals.
  • Build organizational capabilities for extended workforce strategies, fostering long-term partnerships through vendor relationships.
  • Oversaw change order management and coordinated implementation orders with process owners and service provider operations teams.
  • Drive process standardization initiatives and transformation projects, integrating RPA and AI to optimize workflows, and enhance operational efficiency.
  • Champion cross-functional collaboration to identify process optimization opportunities, while promoting a Center of Excellence model.
  • Develop and executed a BI strategy for shared services, utilizing data insights to drive decision-making and continuous improvement.
  • Manage relationships with onshore and offshore infrastructure teams to provide ongoing support for shared services.

Director of Operations

Technology Dynamics (TechD)
Wayne
10.2015 - 03.2022
  • Oversee and supervise the financial functions of TechD, including financial transactions, billing, accounts payable/receivable activities, cash management, banking relationships, and internal audits.
  • Point of contact for the Federal, State, Local taxes, SBA, SAM as wells as responsible for tax disbursements.
  • Responsible for the coordination, preparation, and implementation of vendor approval onboarding process.
  • Organize, design, and monitor payments control reports to accurately record and ensure AR&AP execution.
  • Establish organizational internal/external controls and Customer Experience to ensure operational excellence.
  • Manage 401(k) Plan, Form 5500, health insurance coverage selection, payroll, and all general insurances.
  • Serve as liaison between TechD and IBM Analytics team and IBM Co-Marketing department.
  • Build and support field and partner sales enablement resources including programs, offerings, and readiness.
  • Implementation of the marketing strategy - including campaigns, events, webinars, and PR initiatives.
  • Manage the procure-to-pay process, and consulting projects with the ability to effectively align policy.
  • Identify and align payment controls against purchase orders, review contracts, SLA and third-party engagements, as specified by SOW agreements, manage regulatory/accreditation requirements governing the community and all company policies and procedures.
  • Develops connections and quality control system, and relationship owner of feedback/action items from IBM, RedHat, business partners and other organization to align efforts/deliver results, build alliances and partnerships and continually improve the stakeholders’ experiences.
  • Website Author and Administrator of all social media activities.
  • Creates and enforces processes and policies to promote a company culture that encourages high performance, diversity, inclusion, and high morale.
  • Train clients in financial reporting, US GAAP and IFRS accounting standards for IBM Cognos Controller.
  • Document, generate and review functional, accounting, financial forms and reports as well as systems structures for accounts which include custom dimensions.
  • Supervise, provide support and enforce IBM software subscriptions agreements between IBM, Red Hat, TechData and purchasing clients, enterprises.
  • Involved in cross-functional projects which entail implementation, training and budget oversights.
  • Eliminate silos between departments, teams and companies while align business strategy throughout sales processes and consulting projects and initiatives.

Wholesaler Scheduler Program Manager

Lincoln Financial Group
Radnor
08.2014 - 10.2015
  • Served as the primary contract principal and POC for wholesalers, sales managers outsourcing program.
  • Managed outsourcing vendors in the set-up, change and termination of wholesaler-contractor relationships.
  • Entered, validated and tracked all monthly invoicing that exceeded $2M annually.
  • Enforced and updated the scheduling vendor RFP process in partnership with the Procurement Team.
  • Managed performance and metrics analysis reporting and ad-hoc budget reports for all of LFD sales.
  • Served as liaison between ABGA/GA Channel and LFD to resolve and recoup incurred debt $2-$3M.
  • Supervised $5M LFA/LFN Loan Repayment program in partnership with the sales management team.
  • Facilitated monthly LFD Debt Committee comprised of Sales, Legal and Financial department.

Expense Processor

Lincoln Financial Group
Radnor
11.2012 - 08.2014
  • Executed $4+ million annual expense reimbursements in compliance with LFG T&E and FINRA policies.
  • Served as the primary resource for Regional and District managers in submitting personal expenses.
  • Provided recommendations to senior management to improve budget control and adherence.
  • Served as liaison between LFG Treasury/ARIBA Administration and assigned wholesalers in issue resolution.
  • Partnered with LFD Compliance to provide T&E training, best practices and guidance to managers.
  • Provided monthly budget analysis, ad hoc analysis and special projects of expense reports.

Financial Reconciliation Specialist

Bureau Of The Fiscal Service U.S. Treasury Department
Philadelphia
01.2012 - 11.2012
  • Managed Accounts Payable and Non-receipt payments of Social Security in Tele-Trace Case reconciliation.
  • Conducted payment claims research and analysis with financial institutions and Federal Program agencies.
  • Examined, validated and resolved alleged claims of non-receipt and forgery of U.S. Treasury check payments.
  • Adjudicated and resolved ACH reclamations and corresponding protests from financial institutions.
  • Served as advisory capacity to payees, the Federal Program Agencies, and financial community.

Branch Assistant Manager

Citizens Bank
Clifton Heights
01.2006 - 10.2011
  • Provided leadership in development, implementation and use of productive sales strategies and techniques.
  • Responsible for compliance oversight and ensuring adherence to bank and regulatory policies and procedures.
  • Actively hire, train, coach, develop, motivate, and support employees so that they can provide superior service.
  • Generated Branch Scorecard to identify drivers and strategies to successfully drive business growth.

Education

Certificate - AI Strategy

Massachusetts Institute of Technology
Cambridge, MA
01-2024

Master of Business Administration - Business

Villanova University School of Business
Villanova, PA
01.2021

Bachelor of Science - Business

The Pennsylvania State University
Malvern, PA

Skills

  • Microsoft Office Suite
  • KPI management
  • Data analysis
  • Process standardization
  • Vendor management
  • Change management
  • Contract negotiation
  • Performance metrics
  • Business intelligence
  • Power BI analytics
  • IBM Cognos development
  • SAP Ariba management
  • Robotic process automation
  • Financial accounting
  • Global Shared Services
  • Data insights
  • Cross-functional collaboration
  • Customer satisfaction strategies
  • Performance management
  • Budgeting and forecasting
  • Service delivery optimization
  • Leadership development
  • Financial oversight
  • Risk assessment
  • Operational efficiency
  • Succession planning
  • Customer focus
  • Employee engagement
  • Self-motivation
  • Resource allocation
  • Community outreach
  • Policy development
  • Regulatory compliance
  • Problem-solving strategies

Certification

  • Six Sigma: Lincoln Lean Six Sigma Yellow Belt, 01/01/14
  • IBM Certified Developer - Cognos 10 Controller, 01/01/16
  • IBM Certified Developer - Cognos TM1 10.1, 01/01/16
  • Digital Marketing Foundations for Business Partners, 01/01/17

Languages

  • Albanian, Fluent
  • Greek, Fluent
  • Italian, Fluent

Affiliations

  • Member of Daughters of Penelope Non-Profit Organization (active)

2010-Present

  • Member at Saint Gobain for the folowing commitees:
  • SGNA AI Committee,
  • Charitable Outreach Committee
  • Women’s Network at Saint Gobain

2023- Present

  • Member of Lincoln Financial Group Community Outreach Committee
  • Eagles Eye Mobile Partners for Vision Care Volunteer through LFG
  • Recipient of scholarships for excellent academic achievement Penn State
  • John D. and Greta C. Vairo Scholarship, Julia K Kennedy Scholarship
  • Camp Invention Program Summer Camp Volunteer
  • Springfield High School Ice Hockey Board Member

Languages

Italian
Professional
Greek
Professional
Albanian
Professional

Awards Activities Accomplishments

  • Member of Daughters of Penelope Non-Profit Organization (active), 2010-Present
  • Member AI Committee, Community Outreach & Women’s Network at Saint Gobain, 2023-Present
  • Member of Lincoln Financial Group Community Outreach Committee
  • Eagles Eye Mobile Partners for Vision Care Volunteer through LFG
  • Recipient of scholarships for excellent academic achievement Penn State
  • John D. and Greta C. Vairo Scholarship, Julia K Kennedy Scholarship
  • Camp Invention Program Summer Camp Volunteer
  • Springfield High School Ice Hockey Board Member

Timeline

Director of Performance Management

Saint Gobain North America (SGNA)
03.2022 - Current

Director of Operations

Technology Dynamics (TechD)
10.2015 - 03.2022

Wholesaler Scheduler Program Manager

Lincoln Financial Group
08.2014 - 10.2015

Expense Processor

Lincoln Financial Group
11.2012 - 08.2014

Financial Reconciliation Specialist

Bureau Of The Fiscal Service U.S. Treasury Department
01.2012 - 11.2012

Branch Assistant Manager

Citizens Bank
01.2006 - 10.2011

Certificate - AI Strategy

Massachusetts Institute of Technology

Master of Business Administration - Business

Villanova University School of Business

Bachelor of Science - Business

The Pennsylvania State University

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Nexhmije Jenny Happas