Neyl Ibarra Abrego

• Enhance customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Developed strong relationships with customers by providing exceptional customer service.
• Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
• Greeted customers, identified their needs and provided advice on automotive services.
• Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.

I reduced the number complaints by 30% through using proactive measures to identify and quickly settle common errors.

• Developed and implemented standard operating procedures to ensure efficient workflow.
• Analyzed data related to production, distribution, quality control, inventory levels.
• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
• Prepared documentation such as bills of lading, commercial invoices, packing lists. for customs clearance purposes.
• Assisted in developing and implementing operational strategies to ensure efficient operations.

• Developed and implemented sales strategies to increase market share of credit card products.
• Identified new customer segments and created campaigns to target them with appropriate offers.
• Analyzed existing customer base to determine potential for upsells or cross-sells of credit cards.
• Responded promptly and professionally to complaints from customers related to their experiences using our products.
• Negotiated contracts with vendors for co-branded credit cards and loyalty programs.

• Provided technical assistance to customers through phone, email and chat support.
• Handled customer service issues by providing guidance or escalating for advanced support.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Assisted with the diagnosis of network problems and provided solutions when possible.
• Performed remote troubleshooting through diagnostic techniques and pertinent questions.

• Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
• Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
• Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
• Managed food service sales, costs and budget administration to keep operations in line with financial targets.
• Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.

• Generated reports detailing employee absences, tardiness, and overtime hours worked.
• Maintained accurate records of employees' hours worked, including overtime and vacation time.
• Processed new hire paperwork and entered information into the payroll system.
• Collaborated with Human Resources staff to resolve discrepancies related to payroll issues.
• Performed daily timekeeping activities, such as tracking employee attendance, overtime hours and vacation days.