Neyl Ibarra Abrego
Business Admninistrator
Chanis, Urb. La Fontana,,Panamá
Summary
Dedicated and self-motivated Business Administrator with 10 + years bringing forth valuable industry experience. Results oriented, strong customer service and leadership with a proven track record of collaboratively with sales. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.
Overview
12
12
years of professional experience
Work History
Operations Assistant And Logistics
MIRFAK MARINE SERVICES CORP
Panamá, Zone Marpesca, Corozal Albrook
10.2021 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Prepared documentation such as bills of lading, commercial invoices, packing lists. for customs clearance purposes.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
Sales Executive in Credit Cards Department
BAC PANAMA BANK
Panamá, Panamá
09.2017 - 01.2021
- Developed and implemented sales strategies to increase market share of credit card products.
- Identified new customer segments and created campaigns to target them with appropriate offers.
- Analyzed existing customer base to determine potential for upsells or cross-sells of credit cards.
- Responded promptly and professionally to complaints from customers related to their experiences using our products.
Technical Support And Customer Service
ALORICA LATAM CALL CENTER
Panamá, Panamá
02.2017 - 09.2017
- Provided technical assistance to customers through phone, email and chat support.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
Food and Beverage Supervisor
CIRSA S,A. CASINOS
Panamá, Panamá
03.2014 - 11.2015
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
Timekeeper
PANAMA CANAL EXPANSION PROJECT - GUPC GRUPOS UNIDOS POR EL CANAL
Panamá, Colon
04.2012 - 01.2014
- Generated reports detailing employee absences, tardiness, and overtime hours worked.
- Maintained accurate records of employees' hours worked, including overtime and vacation time.
- Processed new hire paperwork and entered information into the payroll system.
- Collaborated with Human Resources staff to resolve discrepancies related to payroll issues.
Education
Business Administration And Management
University Latina Of Panama
Panama CityHigh School Diploma -
High School IPT Anulfo Arias Madrid
Panama, David Chiriqui12.2007
Skills
- Administrative Management Abilities
- Quality Assurance and Control
- Market Research and Analysis
- Sales and Market Development
- Customer Relationship Development
- Budgeting and Cost Control Strategies
References
References available upon request.
Daniel Medina Ventura
- Operations Vice President at Popular Bank
Phone number: +507 6981-7204
Alexander Nikolic
- Projects Manager at Mirfak Marine Services Corp./Mykonos Traders Inc.
Phone number: +507 6369-7151
Daniel Ventocilla
- Compass Business Manager at BAC PANAMA BANK
Phone number: +507 6070-1997
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Operations Assistant And Logistics
MIRFAK MARINE SERVICES CORP
10.2021 - Current
Sales Executive in Credit Cards Department
BAC PANAMA BANK
09.2017 - 01.2021
Technical Support And Customer Service
ALORICA LATAM CALL CENTER
02.2017 - 09.2017
Food and Beverage Supervisor
CIRSA S,A. CASINOS
03.2014 - 11.2015
Timekeeper
PANAMA CANAL EXPANSION PROJECT - GUPC GRUPOS UNIDOS POR EL CANAL
04.2012 - 01.2014
Business Administration And Management
University Latina Of Panama
High School Diploma -
High School IPT Anulfo Arias Madrid
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