Nia Yeiser
Tobyhanna
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Jefferson - Lehigh Valley Health Network
Tobyhanna, Pennsylvania
09.2023 - Current
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow
- Implemented electronic health record updates to maintain accurate patient information.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
Patient Access Representative
Geisinger Community Medical Center
Scranton, Pennsylvania
01.2023 - 08.2023
- Managed patient registration process, ensuring accuracy and efficiency in data entry.
- Facilitated insurance verification to expedite patient access and minimize delays.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Security Officer
Metro One Loss Prevention Services Group
Gouldsboro, Pennsylvania
01.2022 - 06.2022
- Monitored premises to ensure safety and security of personnel and property.
- Prepared detailed incident reports for management review, ensuring accurate documentation of events.
- Implemented access control measures to regulate entry and maintain secure environments.
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Responded promptly to incidents, assessing situations and implementing appropriate responses.
Security Officer
Securitas Inc.
Gouldsboro, Pennsylvania
11.2020 - 01.2022
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, assessing situations and implementing appropriate responses.
- Prepared detailed incident reports for management review, ensuring accurate documentation of events.
- Maintained surveillance equipment, ensuring operational readiness for incident monitoring and response.
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Student Ambassador
Lock Haven University
Lock Haven, Pennsylvania
01.2019 - 12.2020
- Facilitated campus tours, enhancing prospective student engagement and showcasing university offerings.
- Assisted in organizing events, promoting university programs to diverse audiences.
- Collaborated with faculty to support outreach initiatives, strengthening community relations.
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
Resident Assistant
Lock Haven University
Lock Haven, Pennsylvania
01.2020 - 03.2020
- Help students with schoolwork and problem solving
- Facilitated community-building activities to enhance resident engagement and social interaction.
- Provided guidance and support to residents, addressing concerns and promoting well-being.
- Collaborated with campus resources to resolve student issues effectively and efficiently.
- Analyzed feedback from residents to improve services and enhance overall satisfaction levels.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Arcade Attendant
Family Entertainment Group LLC
Pocono Manor, Pennsylvania
06.2019 - 08.2019
- Operated and maintained arcade machines to ensure optimal performance and guest satisfaction.
- Assisted in training new staff on equipment usage and customer service protocols.
- Monitored game area for cleanliness, safety, and compliance with company standards.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
Cashier
Shoprite of Mt Pocono
Mt Pocono, Pennsylvania
06.2018 - 08.2018
- Processed customer transactions accurately and efficiently in high-volume retail environment.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained organized cash register area, ensuring cleanliness and compliance with store policies.
- Managed cash drawer, balancing receipts and cash at end of shifts to ensure accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - LPN
Fortis Institute
Scranton, Pennsylvania03-2026
Bachelor of Science - Health Sciences
Lock Haven University
Lock Haven, Pennsylvania05.2021
High School Diploma -
Pocono Mountain West High School
Pocono Summit, Pennsylvania06.2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Payment collection
- Patient greeting
- Medical insurance
- Electronic health records
Certification
- BLS, American Heart Association - 02/18/2025 - 02/2027
Timeline
Patient Services Representative
Jefferson - Lehigh Valley Health Network
09.2023 - Current
Patient Access Representative
Geisinger Community Medical Center
01.2023 - 08.2023
Security Officer
Metro One Loss Prevention Services Group
01.2022 - 06.2022
Security Officer
Securitas Inc.
11.2020 - 01.2022
Resident Assistant
Lock Haven University
01.2020 - 03.2020
Arcade Attendant
Family Entertainment Group LLC
06.2019 - 08.2019
Student Ambassador
Lock Haven University
01.2019 - 12.2020
Cashier
Shoprite of Mt Pocono
06.2018 - 08.2018
Associate of Science - LPN
Fortis Institute
Bachelor of Science - Health Sciences
Lock Haven University
High School Diploma -
Pocono Mountain West High School