Niambe Bacon
Philadelphia
Summary
Detail-oriented and personable Biology graduate with experience in clinical and research settings, bringing a strong understanding of healthcare processes, and a professional, empathetic approach to supporting patients and staff. Strong background in customer service, communication, and phone-based coordination within healthcare environments, with experience managing high-volume inbound and outbound calls, scheduling appointments, directing inquiries, and maintaining accurate records to ensure efficient office flow.
Overview
6
6
years of professional experience
Work History
Customer Service
Coriell Institute for Medical Research
Camden
2023.08 - Current
- Served as a primary point of contact handling high-volume phone and email inquiries from clients and healthcare professionals.
- Provide clear, professional information while resolving customer concerns efficiently and accurately.
- Coordinate with internal departments to route calls, follow up on requests, and ensure timely resolution.
- Maintain accurate documentation and records while adhering to SOPs and ISO compliance standards.
- Contribute to the development of FAQs and reference materials to improve call efficiency and customer experience.
- Customer Service Associate
Admissions Assistant
Pennsylvania Hospital
Philadelphia
2021.09 - 2022.06
- Managed incoming phone calls, answered patient inquiries, and directed calls to appropriate departments.
- Collected, verified, and updated patient demographic and insurance information with accuracy.
- Scheduled appointments and supported patient check-in processes in a busy healthcare environment.
- Provided compassionate, professional service to patients, families, and visitors while maintaining confidentiality.
Research Assistant
Temple University Neuroscience Lab
Philadelphia
2020.09 - 2021.06
- Assisted with data collection, documentation, and coordination of research activities.
- Demonstrated strong attention to detail, organization, and adherence to protocols.
- Collaborated with team members to support smooth daily operations.
Lab Assistant
Lincoln University Biology Department
Lincoln University
2019.08 - 2020.05
- Supported daily operations through organization, preparation, and documentation of materials and data.
- Communicated effectively with faculty and students to coordinate lab activities and schedules.
- Maintained detailed records and ensured accuracy in administrative and support tasks.
Education
Bachelor of Science - Biology
Lincoln University of Pennsylvania
Lincoln UniversitySkills
- Critical thinking
- Adaptability
- Team collaboration
- Professional phone etiquette
- Inquiry resolution
- Conflict de-escalation
- Office flow support
- Multitasking in fast-paced environments
- Microsoft Office Suite, Google Suite
- Database management
Community Service
- Lions Leadership
- Options without Walls
- Imani Starship Academy
Awards
- Dean's List
- Horace Mann Bond Honors Program
- Ellis Girls Trust Fund
- University of Arts Program
Timeline
Customer Service
Coriell Institute for Medical Research
2023.08 - Current
Admissions Assistant
Pennsylvania Hospital
2021.09 - 2022.06
Research Assistant
Temple University Neuroscience Lab
2020.09 - 2021.06
Lab Assistant
Lincoln University Biology Department
2019.08 - 2020.05
Bachelor of Science - Biology
Lincoln University of Pennsylvania