Niasia Williams
Pittsburgh
Summary
Determined professional with 8+ years of work experience in various fields that have enabled one to accumulate skills that can be useful in any career. Also a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Equipment Reprocessor
UPMC
Pittsburgh
01.2024 - Current
- remove debris, blood and other contaminants from the devices
- use machines to disinfect/ sterilize devices
- ensure devices are in proper working order and safe for reuse
- prepare the devices for storage and tracking
Health Unit Coordinator
UPMC
Pittsburgh
06.2023 - 01.2024
- register patients in medical system
- answer incoming phone calls and make outbound calls when requested
- escort families of patients to designated areas
- coordinate patient care by facilitating communication among patients, families and healthcare team
- maintain accurate patient records
- perform clerical duties such as scheduling, ordering supplies, and processing physician orders
- ensure equipment functionality
- uphold safety and compliance standards
Patient Care Coordinator
Panther Rare Pharmacy
Pittsburgh
01.2022 - 11.2022
- communicate with patients via phone to establish rapport, ensure clinical compliance and establish next shipment of medication
- communicates with order management and fulfillment team to engage compliance and to address concerns as noted during patient communication
- accepts direction from pharmacists and leadership regarding various elements of specialty call compliance programs
Education
High School Diploma -
Pittsburgh Science And Technology Academy
Pittsburgh, PA06-2017
Skills
- Equipment sterilization
- Debris removal
- Patient registration
- Record management
- Communication skills
- Safety compliance
- Attention to detail
- Team collaboration
- Technical troubleshooting
- Problem solving
- Time management
- Customer service
- Good Telephone Etiquette
- Organizational skills
Timeline
Equipment Reprocessor
UPMC
01.2024 - Current
Health Unit Coordinator
UPMC
06.2023 - 01.2024
Patient Care Coordinator
Panther Rare Pharmacy
01.2022 - 11.2022
High School Diploma -
Pittsburgh Science And Technology Academy