Niccolyss M. Molina
Philadelphia
Summary
Motivated, enthusiastic and reliable individual seeking an entry-level janitorial position where I can contribute to maintaining a safe, clean, and organized environment while learning and developing new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Associate / Crew Member
Dunkin Donuts
04.2024 - Current
- Provided friendly and efficient customer service by greeting guests, taking accurate orders, and ensuring a positive experience
- Prepared and served coffee, espresso drinks, sandwiches, and bakery items according to company standards and food safety guidelines.
- Operated a cash register and POS system, handled cash and credit transactions, and maintained accuracy in daily sales.
- Worked collaboratively with team members to maintain smooth store operations during high-volume hours.
- Followed proper food handling, cleaning, and sanitation procedures to ensure a safe and hygienic environment.
- Assisted with restocking supplies, organizing inventory, and maintaining cleanliness in all work areas.
- Handled customer concerns professionally and resolved issues to ensure satisfaction.
- Demonstrated strong time management, multitasking, and communication skills in a fast-paced setting.
Education
HS Diploma - undefined
Esperanza Academy Charter School
06.2025
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- POS system operation
- Safety regulations
- Calm and professional under pressure
Timeline
Customer Service Associate / Crew Member
Dunkin Donuts
04.2024 - Current
HS Diploma - undefined
Esperanza Academy Charter School