Nichol Clark
Philadelphia,PA
Summary
Dynamic healthcare management professional with a proven track record of driving organizational success through the strategic application of best practices. Expertise in optimizing patient flow and excelling in high-pressure environments while effectively navigating challenges to elevate company branding. Skilled in developing and implementing process improvements that foster collaboration and enhance overall business performance. Committed team player with a strong focus on adaptability, strategic planning, and achieving targeted results.
Overview
37
37
years of professional experience
Work History
Operations Manager
Hospital of the University of Pennsylvania
Philadelphia, PA
11.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Patient Transport Coordinator / Supervisor
Hospital Of The University Of Pennsylvania
Philadelphia, PA
03.2014 - 11.2022
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handle customer complaints, resolve issues via service recovery and hospital designated software.
- Evaluate employee performance to coach and train weak areas for improvement.
- Maintain compliance with company policies, objectives and communication goals.
- Interview, onboard, and train new employees for transport positions.
- Perform annual evaluations and reviews for department staff.
- Maintain safe work environment and confirm current compliance with JCAHO and other governmental regulations.
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
Patient Transport Dispatcher
Hospital Of The University Of Pennsylvania
Philadelphia, PA
10.2004 - 03.2014
- Documented service activities and issues via electronic system.
- Facilitated communications between customers, management and front line staff to answer questions or resolve concerns.
- Recorded customer encounters through detailed notes and maintained comprehensive records.
- Dispatched calls for clinical emergencies and routine transport calls.
- Coordinated pickups and deliveries across the health system.
- Responded to over 100's of daily caller requests with information about transport calls and timeframes for arrival.
Transporter
Hospital Of The University Of Pennsylvania
Philadelphia, PA
02.1989 - 10.2004
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Education
Certification - Yellow Belt
Penn Medicine Academy
Philadelphia, PASkills
- Shift Scheduling
- Patient Flow Operations
- Compliance Regulations
- Time and Wage Tracking
- Coordinating Personnel
- Safety Audit
- Process Improvement
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Hospital of the University of Pennsylvania
11.2022 - Current
Patient Transport Coordinator / Supervisor
Hospital Of The University Of Pennsylvania
03.2014 - 11.2022
Patient Transport Dispatcher
Hospital Of The University Of Pennsylvania
10.2004 - 03.2014
Transporter
Hospital Of The University Of Pennsylvania
02.1989 - 10.2004
Certification - Yellow Belt
Penn Medicine Academy