Nicholas Campbell
Mars
Summary
Dynamic Claims Supervisor at Progressive Insurance with a proven track record in claims management and team motivation. Enhanced productivity through targeted training and achieved high customer satisfaction ratings. Skilled in policy interpretation and performance monitoring, fostering collaboration and driving continuous improvement in claims processes.
Overview
10
10
years of professional experience
Work History
Claims Supervisor
Progressive Insurance
01.2022 - Current
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
Managed Repair Representative
Progressive Insurance
03.2018 - 01.2022
- Bolstered client trust by providing regular updates on repair progress and addressing any concerns or questions promptly.
- Provided exceptional support to policyholders during times of crisis, empathetically guiding them through the claims process from start to finish.
- Identified areas for improvement within the managed repair program, recommending actionable solutions to enhance efficiency and effectiveness.
- Developed comprehensive reports for management on key performance indicators related to claim resolution times, cost savings, and customer satisfaction levels.
- Achieved high levels of client retention through exceptional communication and follow-up throughout the repair process.
- Established strong relationships with a network of reliable contractors, ensuring timely completion of repairs and quality workmanship.
Claims Generalist
Progressive Insurance
01.2016 - 01.2017
- Assisted in developing an online platform for submitting and tracking insurance claims, making it more convenient for customers to access their account information anytime they need it.
- Maintained compliance with industry regulations by staying up-to-date on policy changes and adjusting procedures accordingly.
- Conducted comprehensive investigations for complex claims, resulting in accurate assessments and fair settlements.
- Enhanced customer satisfaction through prompt and accurate resolution of claim disputes.
- Provided exceptional customer service, addressing concerns with empathy and professionalism during the claims process.
Education
Bachelor of Science - Marketing
Robert Morris University
Coraopolis, PA05-2011
Skills
- Claims management expertise
- Policy interpretation
- Claims auditing
- Planning and organization
- Team motivation
- Team management
- Performance monitoring
- Claims investigation and research
- Team collaboration
- Team building leadership
Timeline
Claims Supervisor
Progressive Insurance
01.2022 - Current
Managed Repair Representative
Progressive Insurance
03.2018 - 01.2022
Claims Generalist
Progressive Insurance
01.2016 - 01.2017
Bachelor of Science - Marketing
Robert Morris University
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