Summary
Overview
Work History
Education
Skills
References
Certifications Awards
Timeline
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Nicholas DeCarvalho

Nicholas DeCarvalho

Philadelphia

Summary

Luxury e-commerce and client specialist with a focus on driving repeat business through relationship management and personalized service. Expertise in e-commerce operations ensures customer satisfaction, accurate order processing, and timely issue resolution.

Overview

7
7
years of professional experience

Work History

Luxury Client Advisor/ECOMM Operations Specialist

Ferragamo
King of Prussia
09.2020 - Current
  • Provided elevated client service in a luxury setting, driving repeat business through product knowledge and relationship building
  • Supported e-commerce operations, ensuring accurate order processing, inventory management, and timely issue resolution
  • Assisted in visual merchandising to enhance product displays and customer experience.

Luxury Client Advisor/Stylist

Hugo Boss
King of Prussia
09.2019 - 09.2020
  • Specialized in formal menswear, providing expert styling and fit guidance that elevated client wardrobes and fostered client loyalty.
  • Managed client appointments, delivering personalized service experiences that strengthened client relationships.
  • Performed precise tailoring measurements and coordinated alterations, ensuring exceptional garment fit and enhancing customer satisfaction.

Education

Bachelor's Degree - Marketing

Temple University
Philadelphia, PA

Associate's Degree - Business Administration

Community College of Philadelphia
Philadelphia, PA

Skills

  • Personalized Customer Service
  • Interpersonal/Communication
  • SAP Programming
  • Adaptive to change
  • Client relationship management
  • Inventory management
  • E-commerce operations
  • Brand loyalty building
  • Visual merchandising

References

References upon request

Certifications Awards

  • Google Data Analytics Certificate
  • Monthly Sales Goals - 2025

Timeline

Luxury Client Advisor/ECOMM Operations Specialist

Ferragamo
09.2020 - Current

Luxury Client Advisor/Stylist

Hugo Boss
09.2019 - 09.2020

Bachelor's Degree - Marketing

Temple University

Associate's Degree - Business Administration

Community College of Philadelphia
Nicholas DeCarvalho