Nicholas Durante
Philadelphia
Summary
Young professional in the customer facing industry with a positive attitude. Success driven working in both an individual and team environment with above-average professional, social, and collaborative skills. Detail oriented with the proven ability to learn quickly and communicate effectively to achieve company goals, metrics and customer/client satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lulu Lemon Athletica
06.2023 - 02.2025
- Float the store to assist customers in purchasing and answer inquiries
- Maintain a clean and concise fitting room to allow customers to shop comfortably
- Maintain and alert security of potential theft to maintain company inventory and quotas
- Greet customers and provide a friendly experience to create customer satisfaction and promote the return of customers
Bartender
Mad Mac's
01.2020 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Server/Bartender
Top Tomato
09.2023 - 01.2024
- Conduct opening and closing procedures to ensure timely turnover for the following shift and avoid monetary shortages
- Greet customers in a timely manner with a positive attitude to ensure a positive customer experience
- Maintain a clean workspace to create a comfortable environment for customers and potential customers
- Remain flexible to meet business demands by performing tasks as assigned such as counter work, running food, and bar-backing
- Create a firm understanding of the business' menu and assist customers in decision making
- Make and deliver drinks correctly and a timely manner for client satisfaction
Server
Mcglynns Pub
05.2017 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Associates - Communication
University of Delaware
Newark, DE06.2023
Skills
- Customer Service
- Team Work
- Attention to Detail
- Problem Solving
- Decision Making
- Flexibility
- Active Listening
- Organization
- Communication
Timeline
Server/Bartender
Top Tomato
09.2023 - 01.2024
Customer Service Associate
Lulu Lemon Athletica
06.2023 - 02.2025
Bartender
Mad Mac's
01.2020 - 02.2025
Server
Mcglynns Pub
05.2017 - 02.2023
Associates - Communication
University of Delaware
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