Nicholas Hewlett
Hookstown
Summary
Developed strong communication and conflict-resolution skills as a Guest Services Ambassador at Live Nation, with a proven ability to enhance guest experiences through attentive service and effective issue resolution. Skilled in engineering software and structural calculations, I bring a detail-oriented and analytical approach to problem-solving, ensuring accuracy, efficiency, and positive outcomes in both technical and customer-focused environments.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Live Nation
06.2025 - 07.2025
- Assisted concert-goers by answering questions, addressing concerns, and providing guidance throughout the venue.
- Supported smooth operations by helping guests exit efficiently and ensuring the event ran according to plan.
- Maintained a positive guest experience by monitoring the venue and responding promptly to issues.
- Participated in post-event cleanup to help restore the venue and prepare for future events.
Engineering Shadow
Civil and Environmental Consultants, Inc.
07.2024 - 08.2024
- Assisted a structural engineer in performing load calculations and applied results using software such as Hilti and ForteWeb.
- Observed water-based engineering structures during a site visit to Neville Island with a civil engineer.
- Explored engineering software and reviewed project designs to enhance practical understanding of structural planning.
- Gained familiarity with the NDS and SDPWS handbooks, reinforcing knowledge of structural safety standards.
Education
High School Diploma -
South Side Area School District
Hookstown, PA06-2025
Skills
- Customer service
- Guest accommodations
- Issue resolution
- Guest relations
- Computer skills
- Detail-oriented
Accomplishments
- Graduated as Valedictorian of the Class of 2025
Timeline
Guest Service Representative
Live Nation
06.2025 - 07.2025
Engineering Shadow
Civil and Environmental Consultants, Inc.
07.2024 - 08.2024
High School Diploma -
South Side Area School District
Awards
Valedictorian – Class of 2025
STEM Award - The Challenge Program Inc.