Nicholas Huffman
Philadelphia
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Disability Coordinator (Temp)
Beacon Hill Staffing Group - Community College of Philadelphia
02.2025 - Current
- Coordinating the intake processes to establish appropriate accommodations for students with disabilities, ensuring compliance with institutional and legal guidelines.
- Leading a project providing students with iPads and giving them accessibility training.
- Advocating for students by liaising with professors and addressing individual needs.
- Managing administrative tasks including maintaining detailed Excel Spreadsheets, scheduling appointments, and responding to departmental emails with professionalism and efficiency.
Customer Service Representative
Social Security Administration
07.2024 - 02.2025
- Handled sensitive information with strict confidentiality and adherence to privacy regulations.
- Investigated cases thoroughly to provide accurate and timely resolutions.
- Performed queries and data retrieval to support case investigations.
- Adapted to and adhered to a constantly changing set of hundreds of policies and procedures.
- Delivered exemplary customer service, ensuring a positive and helpful experience for all clients.
- Managed a fast-paced workload with no downtime, maintaining high efficiency and productivity.
- Collaborated with team members and other departments to ensure comprehensive support for customers.
Intake Coordinator
Pyramid Healthcare
01.2022 - 07.2024
- Completed patient pre-screens for SA/MH outpatient services for several offices across multiple states.
- Verified patient health insurance benefits, Medicaid, Medicare, and Commercial to ensure clients were in network for scheduling or referral services as needed.
- Maintaining communication and correspondence with offices and counselors to support reliable service delivery.
- Adhered to shifting policies and procedures established by each office and department to provide clients with the most efficient assistance without delay or issue.
Sales Representative
Mattress Firm
02.2021 - 02.2022
- Created a customer focused sales experience. Maintained 100% positive customer feedback.
- Attained 800,000 in personal sales YTD.
- Maintained up-to-date knowledge about products and promotions.
Management
GameStop
06.2019 - 03.2020
- Exemplified organizational standards and principles as hands-on leader.
- Answered questions and recommended solutions to address escalated customer complaints.
- Oversaw team productivity and results to attain revenue goals and performance target.
- Coached associates to create strong team consistently delivering best-in-class customer experiences.
Supervisor
Marshal Retail Group
10.2015 - 05.2019
- Assisted in the management of all associates during daily operations Performed daily tasks such as inventory, store facing, and shipment
- Prepared and executed the safe deposits for several locations within the airport via Dunbar
- Created culture of continuous improvement, inspiring employees to take action and solve problems.
Data Clerk
UPS International
01.2013 - 10.2015
- Keyed and checked accuracy of alphanumeric data from paper and electronic sources into UPS computer databases.
- Rectified errors and problems per company and customs data entry protocols
- Performed International Documentation Auditing.
- Properly imaged audited documentation to separate locations.
Education
GED -
Delaware County Community College
Media, PASkills
- Organizational growth
- Training facilitation
- Individualized planning
Timeline
Disability Coordinator (Temp)
Beacon Hill Staffing Group - Community College of Philadelphia
02.2025 - Current
Customer Service Representative
Social Security Administration
07.2024 - 02.2025
Intake Coordinator
Pyramid Healthcare
01.2022 - 07.2024
Sales Representative
Mattress Firm
02.2021 - 02.2022
Management
GameStop
06.2019 - 03.2020
Supervisor
Marshal Retail Group
10.2015 - 05.2019
Data Clerk
UPS International
01.2013 - 10.2015
GED -
Delaware County Community College
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