Nicholas Jacobs
Slatington
Summary
Dynamic and detail-oriented professional with extensive experience at Goodyear Tire & Rubber, excelling in problem-solving and client communication. Proven track record in managing teams and enhancing service efficiency, while ensuring safety compliance. Skilled in framing construction and proficient with hand and power tools, delivering high-quality results tailored to client needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Carpenter
G Outdoor Living and Design
02.2025 - Current
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
Service Manager
Goodyear Tire & Rubber
09.2022 - 02.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
National Account Representative
Goodyear Tire & Rubber
07.2022 - 09.2022
- Tracked sales performance data using CRM tools to accurately forecast future results and inform strategic planning efforts.
- Leveraged industry-specific expertise when advising clients on optimal solutions tailored specifically for their business needs leading to increased trust in our services.
- Developed customized sales presentations to address specific client needs and concerns.
- Boosted revenue growth through identifying upselling and cross-selling opportunities for existing accounts.
- Increased account retention by developing and maintaining strong relationships with key clients.
Commercial Tire Technician
Goodyear Tire & Rubber
04.2022 - 07.2022
- Improved workplace safety by conducting routine equipment inspections and maintenance tasks.
- Helped maintain a high level of shop efficiency by effectively delegating tasks among team members as needed.
- Collaborated with team members to complete large-scale commercial tire projects within tight deadlines.
- Performed wheel alignments, balancing, rotation services, resulting in improved vehicle performance for clients.
- Served as a mentor and resource for junior technicians, helping to improve their skills and confidence in performing essential tasks.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all services performed.
- Reduced vehicle downtime for clients by promptly diagnosing and resolving tire-related issues.
Education
Fire Fighter Two -
Bucks County Community College
Newtown, PAMy Ged
Northampton, PAFire Fighter One -
Bucks County Community College
Newtown, PASkills
- Problem-solving
- Attention to detail
- Worksite safety
- Framing construction
- Hand and power tools
- Measuring and cutting
- General laborer
- Heavy lifting
- Power tools proficiency
- Tool maintenance
- Valid state driver's license
- Equipment management
- Client communication
- Quality control
- Multitasking and organization
- Critical thinking
- Repair and maintenance
- Time management
- Heavy equipment operation
- Safety compliance management
Certification
Fire fighter 1
Fire fighter 2
Hazmat operations
Hazmat awareness
Rit (rapid intervention team)
Truck ops 1
Special vehicle rescue
Man versus machine rescue
First aid and cpr
Timeline
Carpenter
G Outdoor Living and Design
02.2025 - Current
Service Manager
Goodyear Tire & Rubber
09.2022 - 02.2024
National Account Representative
Goodyear Tire & Rubber
07.2022 - 09.2022
Commercial Tire Technician
Goodyear Tire & Rubber
04.2022 - 07.2022
Fire Fighter Two -
Bucks County Community College
My Ged
Fire Fighter One -
Bucks County Community College
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