NICHOLAS J LLOYD
Wyomissing
Summary
Dynamic professional with experience as a Manager at Penn Manor Beverage, recognized for enhancing customer satisfaction, and mentoring staff. Skilled in problem-solving and cash handling, I thrive in team environments and adapt quickly to challenges, ensuring efficient operations, and a welcoming atmosphere for customers.
Overview
6
6
years of professional experience
Work History
Cashier Manager
Penn Manor Beverage
Millersville
10.2022 - 10.2024
- Trained and mentored staff members in customer service, cash handling, and company policies.
- Addressed escalated customer complaints and restored customer satisfaction with timely resolution for diverse concerns.
- Operated forklift, loaded deliveries into the store.
- Greeted customers, anticipated needs, and offered superior customer service.
- Assigned cash drawers and reconciled transactions following each shift.
Loading Dock Worker
Fed Ex Ground
Lewisburg
10.2021 - 10.2022
- Communicated effectively with team members during loading operations.
- Participated in safety drills and training sessions regularly.
- Implemented spill prevention measures during high-risk transfers.
- Followed industry standards and regulations strictly during all operations.
- Maintained the cleanliness of loading areas to comply with environmental regulations.
- Assisted in the development of loading procedures to improve workflow.
Food and Drink Runner
Jimmy Gs Beverly Hills Tavern
Reading
08.2018 - 09.2019
- Served meals and beverages to guests with prompt and courteous attention.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Monitored dining area to anticipate guest needs and provide proactive service.
- Utilized point-of-sale systems for order processing and sales tracking.
Education
Bachelor of Science - Kinesiology
Pennsylvania State University, Berks Campus
Reading, PA05.2026
No Degree - Sports Medicine
Millersville University of Pennsylvania
Millersville, PASkills
- Adaptability
- Customer service
- Professionalism
- Teamwork and collaboration
- Problem-solving aptitude
- Excellent communication
Affiliations
Observing Physical Therapist Assiant at Popular Run Retirement living community
Timeline
Cashier Manager
Penn Manor Beverage
10.2022 - 10.2024
Loading Dock Worker
Fed Ex Ground
10.2021 - 10.2022
Food and Drink Runner
Jimmy Gs Beverly Hills Tavern
08.2018 - 09.2019
Bachelor of Science - Kinesiology
Pennsylvania State University, Berks Campus
No Degree - Sports Medicine
Millersville University of Pennsylvania