Nicholas Knight
ERIE Insurance
Erie
27
years of professional experience
Technology leader with more than 20 years of progressive experience spanning frontline support, enterprise administration, solutions engineering and strategic IT leadership. Proven ability to shape technology strategy, modernize enterprise services, lead organizational change and connect technology investments to business priorities. Brings a combination of hands on technical credibility and business perspective developed through progressive leadership roles.
Work History
IT Manager, Enterprise Technology Services / Employee Technology
10 Years 7 Months- Lead enterprise technology services and modernization initiatives spanning collaboration, endpoint management, mobile technology, workplace services, virtual desktops, hardware lifecycle, technology deployment and operational readiness.
- Lead an organization supporting approximately 50 resources and a $25M portfolio, with responsibility for strategy, operations, people leadership, vendor relationships and technology lifecycle management.
- Establish and advance enterprise technology strategies that balance business value, employee experience, security, compliance, cost and long term supportability.
- Guide modernization across Microsoft 365, SharePoint Online, Information Governance, endpoint management, mobile technology, Mac management, virtual desktops and digital workplace services.
- Lead evaluation and enablement of emerging technologies including Copilot and ChatGPT Enterprise, with attention to adoption, governance and practical support models.
- Partner with executive leaders and Legal, Privacy, Information Security, HR, Procurement and IT delivery teams to align technology investments with enterprise priorities.
- Manage more than 50 vendor relationships, balancing strategic partnerships, contracts, service performance, cost and organizational requirements.
- Guide portfolio decisions involving thousands of laptops, virtual desktops, Teams Rooms and packaged applications.
- Build leadership depth through coaching, mentoring, stretch assignments, accountability and clearer ownership models.
- Translate complex technology issues and modernization opportunities into clear business decisions and actionable technology direction.
- Selected Transformation Experience
- Supported enterprise migration to Exchange Online involving approximately 7,000 users, more than 500 shared mailboxes and public folders, while helping establish documentation and operational readiness.
- Advanced cloud and modern management initiatives involving Citrix Cloud Services, DaaS, Windows 365, Intune, Autopilot, Windows Hello and endpoint protection improvements.
- Helped shape modernization of conference room technology, collaboration services, mobile applications and employee technology experiences.
- Partnered across technology teams on SharePoint Online migration planning, information governance and broader hybrid work enablement.
Solutions Engineer, End User Technology
2 Years- Served as a solutions engineering resource responsible for evaluating current and emerging technologies, identifying enterprise solution gaps and developing practical technology strategies that could be implemented and supported at scale.
- Reviewed current technology capabilities, emerging technologies and industry practices to identify opportunities for modernization, improvement and standardization.
- Worked with business and technology stakeholders to identify gaps between current capabilities and future enterprise needs, translating those gaps into technology requirements and solution options.
- Designed reusable enterprise solutions, technical blueprints, build plans and implementation approaches that enabled technology teams to deliver projects consistently.
- Partnered with architecture, engineering and operations teams to evaluate technology options and ensure solutions aligned with enterprise strategy, security requirements, operational standards and long term supportability.
- Helped move technology initiatives from concept through solution design, implementation planning, testing and operational readiness.
- Developed and supported disaster recovery strategies and planning for employee technology services. Capabilities developed through this work were successfully utilized during the COVID 19 pandemic to support business continuity and the rapid shift to remote work.
- Identified technology dependencies, implementation risks, operational gaps and support requirements before solutions moved into production.
- Evaluated existing processes and technology practices and recommended improvements that increased consistency, resiliency and supportability.
- Mentored engineers and administrators while strengthening technical knowledge, cross training and support readiness across the organization.
- Served as a bridge between enterprise strategy, solution architecture and the teams responsible for implementing and supporting technology.
- Led integration of software solutions to enhance operational efficiency across departments.
Enterprise Administrator / Team Lead, IT Client Services
6 Years- Led a team in managing enterprise endpoint infrastructure while ensuring adherence to technology standards and optimizing employee technology services.
- Developed and supported comprehensive enterprise technology frameworks, focusing on virtual desktop infrastructure, group policy, SCCM, and desktop computing efficiency.
- Managed enterprise printing services, overseeing deployment of network printer technologies and ensuring ongoing operational support.
- Executed and maintained enterprise webcast and streaming technologies to enhance business communication effectiveness.
- Spearheaded transformation of enterprise messaging and collaboration technologies during transition from Microsoft Lync to Microsoft Teams and modern collaboration services.
- Established and maintained repeatable practices for Windows and third-party application patch management, ensuring enterprise systems remain current and secure.
- Conducted assessments of emerging technologies to identify integration opportunities within existing enterprise standards and support models.
- Served as a technical lead for virtual desktop and virtual application environments, including planning, implementation, troubleshooting and ongoing service improvement.
- Led complex technical troubleshooting and problem resolution for enterprise technology issues, drawing on deep infrastructure, endpoint and application knowledge.
- Coordinated all phases of technology projects, including planning, design, implementation, testing, deployment, and operational support.
- Helped establish and maintain enterprise endpoint standards that improved consistency, reliability and supportability across the environment.
- Supported staff selection, onboarding, prioritization, work assignment and coordination of technical resources.
- Provided technical guidance and mentoring to peers and less experienced team members while helping develop stronger technical capabilities within the organization.
- Managed daily administrative operations, ensuring smooth workflow and efficient resource allocation.
Service Desk Technician, IT Client Services
3 Years- Provided technical support for employees and agents across enterprise applications, hardware, software and third party services.
- Built a strong foundation in troubleshooting, customer experience, communication, urgency and practical issue resolution.
Internet Call Center Technical Support
1 Year- Provided first level business and end user support for internet services, email functionality and account provisioning.
Team Lead, Hardware Repair and Desk Side Services
3 Years- Led a seven person desk side support team, including scheduling, reviews, hiring support, incident follow up, student mentoring, endpoint imaging and asset management processes.
Education
Business Managment - Information Technology
Skills
Enterprise Technology Strategy
Digital Transformation
Technology Modernization
Portfolio and Budget Management
Organizational Leadership
Talent Development
Vendor Strategy
Microsoft 365
Career Value
- Strategic Technology Leadership: Connect technology investments to business priorities, risk, cost, employee experience and long term enterprise objectives.
- Digital Transformation: Lead modernization across cloud, collaboration, endpoint, mobile, virtual desktop and emerging technology environments.
- People Leadership: Develop leaders, strengthen teams, establish accountability and create organizational depth.
- Business Partnership: Translate complex technology decisions into clear direction for executives, business stakeholders and cross functional partners.
- Technical Depth: Bring practical experience across infrastructure, endpoint, collaboration, cloud and employee technology to strategic decisions.
Career Progression
Frontline Technical Support → Enterprise Administration → Solutions Engineering → Technology Leadership. Progressive career spanning more than two decades, combining deep technical credibility with enterprise leadership, strategic planning, modernization, vendor management, financial stewardship and organizational development.
Timeline
IT Manager, Enterprise Technology Services / Employee Technology
ERIE Insurance
01.2016 - CurrentRead More
Solutions Engineer, End User Technology
ERIE Insurance
01.2014 - 01.2016Read More
Enterprise Administrator / Team Lead, IT Client Services
ERIE Insurance
01.2008 - 01.2014Read More
Service Desk Technician, IT Client Services
ERIE Insurance
01.2005 - 01.2008Read More
Internet Call Center Technical Support
Stargate
01.2003 - 01.2004Read More
Team Lead, Hardware Repair and Desk Side Services
Glouster University
01.2000 - 01.2003Read More
Rowan College At Gloucester County
Business Managment from Information Technology
Read More