Nicholas Leslie
Milford
Summary
{ "ImprovedText": "Seasoned Social Science professional with a Bachelor of Science in Psychology and advanced training in Clinical Mental Health Counseling. Expertise in crisis response, emergency medical care, and high-stress decision-making environments. Skilled in rapid assessments, emotional support, and resource coordination, adhering to federal and organizational guidelines. Committed to suicide prevention, Veteran support services, and collaborative, evidence-based crisis intervention." }
Overview
18
18
years of professional experience
Work History
Sales Associate / Operations Support
Atlas Arsenal LLC
03.2018 - Current
- - Delivered direct customer service in a highly regulated environment, maintaining professionalism and emotional control while addressing customer concerns and sensitive inquiries.
- - Managed multiple concurrent responsibilities including customer engagement, compliance documentation, inventory management, and operational safety.
- - Maintained accurate records in compliance with federal and state regulatory standards, demonstrating attention to detail and confidentiality.
- - Participated in team meetings to assess performance, improve processes, and implement operational strategies.
- - Supported high-volume and seasonal operations while maintaining focus, accuracy, and effective communication.
- 40 hrs/week
Meter Reader
Orange and Rockland Utilities (Con Edison)
04.2016 - 02.2021
- - Conducted accurate readings of electric, gas, and water meters across assigned territories, ensuring precise documentation and reporting.
- - Responded professionally to customer questions and concerns, utilizing de-escalation techniques to manage tense or emotionally charged interactions.
- - Responded to emergency situations involving outages or hazardous conditions, ensuring public safety and appropriate escalation.
- - Trained new employees on safe operating procedures, accurate data collection, and customer interaction standards.
- - Maintained compliance with safety regulations, transportation policies, and organizational procedures.
- - Served as an active member of the Con Edison Veterans Committee supporting approximately 750 Veteran employees.
- - Provided outreach, peer support, and education regarding Veterans’ benefits, mental health resources, and workplace support services.
- - Assisted in establishing reasonable workplace accommodations for disabled Veterans in coordination with management and HR.
- - Promoted mental health awareness and help-seeking behaviors among Veteran employees.
- 40 hrs/week
Emergency Medical Technician (EMT)
Mobile Life Support Services
07.2014 - 04.2016
- - Conducted rapid assessments of medical and trauma scenes to evaluate patient condition and immediate risk factors.
- - Delivered direct patient care including stabilization, monitoring, and emergency interventions based on triage protocols.
- - Demonstrated effective crisis intervention by remaining calm and focused during high-stress medical emergencies.
- - Collaborated with healthcare providers, law enforcement, and emergency responders to coordinate patient care.
- - Completed detailed medical documentation in accordance with clinical, legal, and organizational standards.
- - Provided reassurance and emotional support to patients and family members.
- 40 hrs/week
Infantryman
United States Army
07.2007 - 11.2012
- - Led and supported small teams in high-stress operational and training environments.
- - Adapted quickly to rapidly changing conditions to achieve mission objectives.
- - Maintained accountability for personnel, weapons, and multi-million-dollar equipment inventories with zero loss.
- - Demonstrated resilience, sound judgment, and emotional regulation under pressure.
- - Awarded multiple commendations for leadership, performance, and meritorious service.
- 40 hrs/week
Education
Master of Science - Clinical Mental Health Counseling
Commonwealth University of Pennsylvania
12.2027
Bachelor of Science - Psychology
Pennsylvania State University
University Park, PA05.2022
High School Diploma - undefined
Minisink Valley High School
Slate Hill, NY01.2007
Skills
- Crisis intervention and emotional support
- Suicide risk awareness and prevention
- Psychological assessment fundamentals
- De-escalation techniques
- Accurate documentation and recordkeeping
- Multitasking in high-pressure environments
- Team collaboration and care coordination
- Veteran-focused support services
Accomplishments
- Holds rank of Eagle Scout, Boy Scouts of America
- Multiple decorations awarded by US Army, including Commendation medals, Good Conduct Medal, and Expert Infantryman's Badge
- Recipient of Orange and Rockland/ Con Edison Safety Leader Award, 2019
- Key note speaker at multiple Veterans Day and Memorial Day events
- Purple Belt in Brazilian Jiu-Jitus, trained MMA fighter
Timeline
Sales Associate / Operations Support
Atlas Arsenal LLC
03.2018 - Current
Meter Reader
Orange and Rockland Utilities (Con Edison)
04.2016 - 02.2021
Emergency Medical Technician (EMT)
Mobile Life Support Services
07.2014 - 04.2016
Infantryman
United States Army
07.2007 - 11.2012
Bachelor of Science - Psychology
Pennsylvania State University
High School Diploma - undefined
Minisink Valley High School
Master of Science - Clinical Mental Health Counseling
Commonwealth University of Pennsylvania