Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Nicholas Martellacci

Roaring Spring

Summary

Diligent professional with over a decade of IT experience and a proven knowledge of advanced technologies, configuration management, and electronic data interchange all the way from layers 2-7. Aiming to leverage my automation, networking, web development, containerization/virtualization, and F5 skills to successfully fill the appropriate role at your company.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Strategic Account Engineer

F5, Inc
05.2025 - Current
  • Established strong working technical relationships with Fortune 500 Company clients through exceptional communication skills, fostering trust and collaboration.
  • Provided expert-tier technical support in Networking, Cyber-Security (Layers 4-7), Encryption, and Automation for large corporate, financial, or healthcare/military environments.
  • Expert Tier F5 support for both Cloud and On-Prem offerings for BIG-IP appliances to support application delivery, security, and automation.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Reduced project completion time with optimized "Up-time" for offerings and application health with efficient resource allocation and effective communication strategies.
  • Participated in formal internal design reviews of proposed products and components.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.

Enterprise Account Engineer

F5, Inc
12.2023 - 05.2025
  • Established strong working technical relationships with Fortune 500 Company clients through exceptional communication skills, fostering trust and collaboration.
  • Provided expert-tier technical support in Networking, Cyber-Security (Layers 4-7), Encryption, and Automation for large corporate, financial, or healthcare/military environments.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Participated in formal internal design reviews of proposed products and components.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.

Network Automation and F5 System Engineer

Sheetz
12.2023 - Current
  • Automation - Automate core tasks across multiple teams to ensure accuracy, reliability, and efficiency of day-to-day operations using Python programming and scripts
  • F5 LTM - Creation and management of F5 system architectural components, including virtual servers, pools, nodes, iRules, policies, and profiles
  • F5 ASM - Configuration and upkeep of active Security Profiles in compliance with PCI standards and OWasp top 10 as well as multiple other malicious intentions and mitigation techniques
  • General ASM/LTM iRule construction and implementation
  • F5 Administration - Perform regular image upgrades, cleanup tasks, and disk space management of F5 systems during change order windows, provide logs to appropriate internal coworkers
  • Networking - Ensuring the companies networking framework remains intact and secure across multiple data centers, and at both store and corporate levels
  • Networking - Providing device configuration, maintenance, and accounting of voice trafficked / internet equipment
  • Networking - Implementing changes and architectural designs to our outbound and inbound network

Field Technical Maintenance Specialist

Sheetz
04.2015 - 09.2021
  • Escalation resource for knowledge with all things technology or network related in the Sheetz Store Solutions Team.
  • Configure all wired and wireless equipment at our store level within Bomgar including pinpads, registers, orderpoints, credit/loyalty controllers, fuel controllers, gas signs, site controllers, self checkouts, car wash tellers
  • Dispatch technicians to priority incidents that occur with physical equipment across the company including technology, refrigeration, fuel, and customer experience hardware.
  • Provide a point-to-point foundation for incident workflow across servicedesk from creation to proper destination(Accounting, HR, Procurement... Etc)
  • Create and maintain up to date SOP's and Knowledge Documents for members of the ITL1 Store SolutionsTeam
  • Perform audits to ensure consistent performance from helpdesk employees while acting as a liaison between Infor and Outsystems to ensure part availability for our technicians
  • Work with subcontractors to ensure SLA requirements are met for fuel alarms, plumbing emergencies, gas priorities, and refrigeration malfunctions.

Senior Strategic Account Engineer

F5, Inc.
05.2025 - Current

Education

High School Diploma -

Hollidaysburg Area High School
Hollidaysburg, PA
06.2011

Skills

  • Network Infrastructure Administration
  • F5401 Big IP Administrator certified (Expert Tier)
  • Python Profession Programmer Certified (PCPP1)
  • Flask Web Development
  • Switches and Routing
  • Automation - Python/BASH/JS
  • Docker
  • Git
  • OSI Network Layers Understanding
  • Firewall Technology Expertise
  • F5 Load Balancer Expertise
  • F5 APM/Access 304 Certified
  • Former CCNA certified
  • F5 302 GTM/iDNS Certified
  • F5 303 ASM/Advanced WAF
  • Network Security
  • Web Security / OWASP top 10 (Web application Firewall)
  • TCP/IP Protocol
  • Current Running Home Lab Environment - Docker Environment
  • Proxmox
  • Linux
  • IAM

Accomplishments

Consistently recognized as the top performing North American Engineer in my role for case closure, case resolution handling - timeliness and accuracy.


My account is also recognized as the healthiest Premium+ account offered at F5 in revenue and scope and scale of global offerings/workload.


Received recognition from several Service Delivery Managers and major account executives for exemplary customer service and "dedication to customer obsession".

Certification

  • F5401 - Security Expert
  • F5 301A / 301B - LTM Specialist
  • PCPP1 - Python Certified Professional Programmer
  • F5304 - Access/APM
  • F5303 - ASM/Advanced WAF
  • F5302 - GTM/iDNS
  • CCNA - Former

Languages

English
Native or Bilingual
Italian
Professional Working
German
Limited Working

Timeline

Senior Strategic Account Engineer

F5, Inc
05.2025 - Current

Senior Strategic Account Engineer

F5, Inc.
05.2025 - Current

Enterprise Account Engineer

F5, Inc
12.2023 - 05.2025

Network Automation and F5 System Engineer

Sheetz
12.2023 - Current

Field Technical Maintenance Specialist

Sheetz
04.2015 - 09.2021

High School Diploma -

Hollidaysburg Area High School

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Nicholas Martellacci