Nicholas Martin
Downingtown
Summary
Technical product and program leader with 10+ years of experience driving technology-enabled business outcomes across enterprise systems, data platforms, and customer-facing solutions. Proven ability to define product vision and roadmaps, translate business definitions into technical requirements, and leading cross functional teams through agile delivery. Strong background in data-driven decision-making, stakeholder engagement, and operational excellence within regulated and highly scaled environments.
Overview
11
11
years of professional experience
Work History
Senior Program Manager, Store Systems
CubeSmart Self Storage
Malvern, Pa
03.2025 - Current
- Lead technical product strategy and execution for enterprise store systems including POS, gate systems, cameras, and in-store hardware platforms supporting ~1,500 stores nationwide.
- Own product roadmaps and prioritization in partnership with engineering and business stakeholders, balancing near-term delivery with long-term platform strategy across Operations, Accounting and internal development.
- Oversee PI planning and backlog refinement for proprietary POS systems, ensuring alignment with business outcomes and stakeholder expectations.
- Lead and mentor a cross-functional team of program managers and analysts supporting enterprise-scale technology solutions.
- Spearheaded enterprise adoption of Qlik SaaS, expanding analytics capabilities from field operations to corporate leadership and enabling daily reporting for thousands of users, improving data visibility and decision turnaround times.
- Developed functional and regression test plans for feature releases and Ruby on Rails upgrades, reducing post-release defects and supporting more predictable deployments.
- Support production issue resolution and audit requests by coordinating across IT, finance, and external partners, helping minimize operational risk and avoid potential recurring financial exposure.
Program Manager, Store Systems
CubeSmart Self Storage
Malvern, Pa
06.2022 - 03.2025
- Led end-to-end delivery and roadmap execution for multiple technology initiatives supporting store operations and third-party management across thousands of internal and external users.
- Acted as primary liaison between business stakeholders and development teams, translating requirements into actionable technical deliverables.
- Managed migration from QlikView to Qlik Sense, increasing analytics adoption and stakeholder engagement across field operations, corporate teams, and leadership.
- Influenced the design and validation of data stitching logic for the organization’s first unified customer record, ensuring customer identity accuracy and reliable downstream use across platforms.
- Drove improvements to escalation and support processes, reducing issue resolution timelines and improving service reliability for mission-critical store systems.
- Supported agile delivery practices, change management implementation, and release coordination across multiple development teams, improving communication and cross-team alignment.
Director of Business Analytics and Reporting
Insignia Waste Holdings, LLC
Wayne, Pa
08.2020 - 06.2022
- Owned analytics strategy and reporting platforms across a multi-entity portfolio, directly supporting executive decision-making, forecasting, and growth initiatives.
- Led financial forecasting, operational analytics, and due diligence analyses for potential acquisitions.
- Oversaw system integrations and data conversions for acquired businesses, supporting 3 acquisitions and ensuring continuity and data integrity.
- Served as Scrum Master for B2B and B2C development teams, enabling agile delivery and continuous improvement.
- Expanded enterprise use of Tableau Online and Salesforce to improve data accessibility and business insight.
Application Systems Analyst
CubeSmart Self Storage
Malvern, Pa
08.2018 - 08.2020
- Managed enterprise POS system conversion initiatives, ensuring audit compliance and revenue accuracy across daily and monthly financial cycles.
- Implemented and validated customer-level general ledger backend logic, restructuring revenue posting from transaction-time processing of daily accruals to transaction log methodology maintaining financial reporting continuity and internal/external audit
- Delivered roadmap updates and system performance insights to senior leadership.
- Validated data warehouse enhancements supporting daily and monthly financial reporting.
Director of System Integration & Analytics
Recycling & Waste Solutions
Chadds Ford, Pa
09.2017 - 08.2018
- Led enterprise reporting, forecasting, and system integration initiatives across finance and operations.
- Improved margin visibility and operational performance through analytics-driven insights and system standardization.
Manager of System Integration & Analytics
Recycling & Waste Solutions
Chadds Ford, Pa
01.2016 - 09.2017
- Led enterprise reporting, forecasting, and system integration initiatives across finance and operations.
- Improved margin visibility and operational performance through analytics-driven insights and system standardization.
Business Analyst
Havi Global Solutions: R&W Division
Chadds Ford, Pa
03.2015 - 01.2016
- Implemented client-facing reporting portals and validated enterprise datasets to support operational decision-making.
- Internal IT support for employees as well as division hardware.
Education
Bachelor of Science - Applied Statistics, Actuarial Concentration
West Chester University
West Chester, PA12.2014
Skills
- Technical Product Management & Roadmapping
- PI Planning
- Cross-Functional Team Leadership
- Product Delivery & CI/CD Collaboration
- Escalation management & Issue Resolution
- Enterprise Systems & Integrations
- SSMS
- Data & Analytics Platforms (Qlik, Tableau, SQL)
Leadership Achievements
President, Kappa Delta Rho – Eta Beta Chapter – West Chester University, 11/2012-12/2014
Timeline
Senior Program Manager, Store Systems
CubeSmart Self Storage
03.2025 - Current
Program Manager, Store Systems
CubeSmart Self Storage
06.2022 - 03.2025
Director of Business Analytics and Reporting
Insignia Waste Holdings, LLC
08.2020 - 06.2022
Application Systems Analyst
CubeSmart Self Storage
08.2018 - 08.2020
Director of System Integration & Analytics
Recycling & Waste Solutions
09.2017 - 08.2018
Manager of System Integration & Analytics
Recycling & Waste Solutions
01.2016 - 09.2017
Business Analyst
Havi Global Solutions: R&W Division
03.2015 - 01.2016
Bachelor of Science - Applied Statistics, Actuarial Concentration
West Chester University