Nicholas Mower
Customer Service Specialist
Philadelphia,PA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Well-trained in a multitude of skill sets and each with a broader understanding of achieving a common goal.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
IT Support Specialist
Symas Corporation
Grand Junction, Colorado
11.2021 - Current
- Used ticketing system to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues using Linux operating systems.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software implemented using COBOL programming.
Operations Manager
Camp Shohola For Boys
Greeley, PA
06.2014 - 06.2024
- Responsible for management of staff between 70-100 in assigning tasks, projects and training to further the preparation of camp grounds.
- Evaluating grounds and budget to maximize outcome of projects attained given a fixed budget each year.
- Maintaining records of progress and communicating with higher management to further success of individual staff members, grounds and departments.
- Developed long-term skills in management, operations, efficiency, and leadership.
Merchandise Manager
Fleishman Fabrics
Philadelphia, PA
10.2016 - 11.2021
- Enhanced store aesthetics by designing and implementing visually appealing merchandise displays.
- Increased sales through strategic product placement and effective visual merchandising techniques.
- Optimized floor plans and fixture layouts to maximize customer flow and improve shopping experience.
- Managed rotating inventory of over 10,000 fabrics and notions.
- Solved customer challenges by offering relevant products and services.
- Implemented a price-tagging system and standardization of marketing to increase customer trust and standardization of pricing.
Education
Some College (No Degree) - Business Marketing
Elizabethtown College
Elizabethtown, PA 09.2011 - 01.2013
Skills
Analytical thinking
Customer service expert
Decision-making
Operations management
Staff development
Strategic planning
Team leadership
Timeline
IT Support Specialist
Symas Corporation
11.2021 - Current
Merchandise Manager
Fleishman Fabrics
10.2016 - 11.2021
Operations Manager
Camp Shohola For Boys
06.2014 - 06.2024
Some College (No Degree) - Business Marketing
Elizabethtown College
09.2011 - 01.2013
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