Nicholas Nury

· Manages every day with honor and integrity, to live by and promote the Starbucks mission and values. Driven to be dedicated and outstanding ambassador to the brand.

· Owns all hiring, onboarding, and training scheduling in collaboration with Store Manager Trainer

· Maintains top Customer Connection metric in North Atlantic Region (96)

· Maintains company goal for Drive Thru Times (currently 44 seconds)

· Develops and grows talent for the organization. Advocates for all leaders seeking growth opportunity (provided four Store Managers for outside regions and eleven within the North Atlantic region)

· Collaborates and aligns with business partners and peers on priorities and strategic growth across portfolio

· Plans intentional time in stores/portfolio with leaders based on growth opportunity within their own approach. Models excellence where needed through shoulder-to-shoulder time

· Collaborates with Licensed and Retail divisions to uplevel overall brand experience within the market

· Identifies and actively closes performance gaps within leaders, while challenging to be the best version of themselves

· Identifies growth and expansion potential within market through understanding strengths and complexities of local communities

· Builds intentional calendar around all key priorities and at an appropriate cadence

· Collaborates with legal team and third party representation for hourly employee support and/or performance concerns

· Executes regular business reviews of each store with Store Manager on weekly and monthly cadence (P&L, labor, staffing and scheduling, inventory, and store systems/safety)

· Oversaw, developed, and coached management staff; maintained daily operating procedures

· Built a talent strategy to support current and future pipeline of market

· Marketed and grew sales through off-premise and catering; maintained profit and bonus goals

· Projected accurate sales and guest counts to ensure proper staffing

· Assisted Market Partner in execution of performance reports for 12 other restaurants in the market.

· Led West Virginia market during brand transformation and realignment

· Reconstructed decimated location to a Top 5 ranked restaurant in brand's scorecard metrics

· Ran Top 3 in company scorecard goals and metrics within West Virginia portfolio of restaurants

· Dropped portfolio hourly turn by 37% within four months

· Successfully exceeded EBIDTA by 12%

• All management staffing, interviews, onboarding, orientation, and training
• Reviewed and adjusted budgets on quarterly basis for all restaurants; weekly P&L reviews
• Monitored and coached guest metrics (Guest Voice and Drive Thru speed) with teams on daily basis
• Developed, trained, and drove General Managers to grow achieve career goals
• Raised region's bottom line profit from $673,000 year prior to $1,374,000 in 2020
• Mended broken culture and created family-like environment amongst general managers, and their teams through communication, praise, coaching opportunities, and high accountability
• Raised guest satisfaction scores 63% prior year to 84% as a region (81% company goal)
• Dropped drive-thru speed from 5:15 prior year to 3:27 currently as a region (3:30 company goal)
• Dropped region's food cost variance from -3.42% year to -2.63% (-3.00% company goal)
• Oversaw 2 restaurant remodels and re-grand openings

· Oversaw, developed, and coached management staff

· Projected accurate sales and guest counts to ensure proper staffing

· Ran local marketing for catering business

· Supported in NRO's nationwide (New Restaurant Openings)

· Weekly Cost of Goods roll up (Inventory on food and alcohol)

· Budgeted on a daily, weekly, monthly, and quarterly basis in order to hit goals and profitability

· Oversaw multiple restaurants in region while GM is on extended leave or no current GM

· Trained all newly hired salaried managers (GM's, AGM's, KM's, AM's) prior to placement