Nicholas Pollazzi
Yardley
Summary
Dynamic Field Service Technician with a proven track record at HI Tech Compressor & Pump Product Inc., excelling in problem-solving and customer service. Enhanced customer satisfaction through tailored solutions and timely support, while ensuring safety compliance. Skilled in installation and maintenance, fostering strong relationships to drive repeat business and operational efficiency.
Overview
4
4
years of professional experience
Work History
Feild Service Technician
HI Tech Compressor & Pump Product Inc.
12.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Shipping and Receiving Clerk
HI Tech Compressor & Pump Product INC.
10.2022 - 12.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
Sales Associate
Grey Square
01.2021 - 11.2021
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Business Administration - Business
Bucks County Community College
Newtown, PA01-2019
High School Diploma -
Pennsbury High School
Levittown, PA06-2017
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Teamwork and coordination
- Customer service
- Valid Driver's license
- Heavy lifting
- Installation and maintenance
- Safety assessment
- Relationship building
- Timely reports completion
- Accountability and work ethic
Timeline
Feild Service Technician
HI Tech Compressor & Pump Product Inc.
12.2023 - Current
Shipping and Receiving Clerk
HI Tech Compressor & Pump Product INC.
10.2022 - 12.2023
Sales Associate
Grey Square
01.2021 - 11.2021
Associate of Business Administration - Business
Bucks County Community College
High School Diploma -
Pennsbury High School
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