Nicholas Spang
Pittsburgh
Summary
Proven in my previous position as an Aquatics Supervisor with a track record of enhancing swimmer safety and facility management at the Borough of Dormont. This position allowed me to enhance my soft skills such as team building, patience, and customer service. While also teaching me new valuable skills such as staff training, conducting risk assessments and emergency care. Furthermore, demonstrated exceptional attention to detail, reliability, remaining calm under pressure, and ensured a safe and welcoming environment for all patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aquatics Supervisor
Borough of Dormont
05.2023 - Current
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Contributed to overall facility cleanliness by implementing efficient pool deck maintenance routines during both open swim periods and scheduled downtime between sessions.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Conducted performance evaluations for team members, providing constructive feedback to facilitate growth and professional development.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
Waterpark Lifeguard
Palace Entertainment
05.2021 - 05.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Prevented accidents through regular equipment inspections and maintenance.
Education
Bachelor of Arts - Telecommunications
Pennsylvania State University
University Park, PA05-2026
Skills
- Accident prevention
- Guest relations
- First aid
- Water safety expertise
- Facilities management
- Customer service
- Time management
- Calm under pressure
- Reliability
- Attention to detail
- Public speaking
- Website development
Certification
CPR Certification
Languages
Italian
Limited Working
Timeline
Aquatics Supervisor
Borough of Dormont
05.2023 - Current
Waterpark Lifeguard
Palace Entertainment
05.2021 - 05.2022
Bachelor of Arts - Telecommunications
Pennsylvania State University
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