Nicholas Troy
Reading
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
IT Manager
Innovation Academy Charter School
Tyngsboro
07.2014 - Current
- Maintained and managed local network network infrastructure
- Managed employee accounts and security
- Performed hardware installations and upgrades
- Oversaw transition to new school-wide wireless network
- Managed and maintained school-owned Chromebooks for student use
- Provided in-person and phone support for teachers and staff
- Performed hardware repairs as needed
- Provided AV support for in-class and school-wide presentations
- Facilitated distribution of network resources to staff and students
- Acted as administrator for registered Google domain and infrastructure
- Interfaced with off-site technical consultants
- Oversaw setup and distribution of hardware to staff
Embedded QA Tester
Irrational Games
Quincy
09.2012 - 03.2014
- Tested Bioshock Infinite on PC and consoles to find defects and bugs
- Returned to work on the Burial at Sea DLC packs
- Carried out specific test plans as dictated by leads
- Investigated and documented all issues thoroughly and completely
- Worked extra hours and weekends as schedule demanded
- Worked with large QA team and Developers as needed to reach goals
IS Coordinator/Clinical Trainings Administrator
Benson-Henry Institute for Mind Body Medicine at Massachusetts General Hospital
Boston
09.2005 - 09.2011
- Provide support for all software used on-site
- Performed hardware and software installation
- Maintained and updated company website
- Maintained constituent database for records and mass mailings, including transitioning old data from outdated software to Access
- Provided AV services for courses and conferences, including coordination between conference center and third party companies
- Created and standardized speaker presentations
- Organized and ran Harvard training courses, providing support for both speakers and attendees
- Served as system administrator (prior to merger with MGH)
- Transitioned manual creation process from manual copying to fully digital format
- Oversaw technical aspects of merger with MGH
- Mastered video DVDs of live speaker presentations for resale
Education
Master of Liberal Arts (ALM) - Digital Media Design
Harvard Extension School
Cambridge, MABachelor of Arts - Computer Science Major, German Minor
Bowdoin College
Brunswick, MELudwig Maximilians University
Münich, GermanySkills
- Adobe Creative Suite
- Google Admin Console
- HTML/CSS
- Microsoft Office
- IT infrastructure
- Quality assurance
- Multitasking capacity
- IT asset management
- Google Docs
- Network management
- Hardware installation
- Technical support
- AV coordination
- System integration
- End-user training
- Resource allocation
Languages
German
Professional
Timeline
IT Manager
Innovation Academy Charter School
07.2014 - Current
Embedded QA Tester
Irrational Games
09.2012 - 03.2014
IS Coordinator/Clinical Trainings Administrator
Benson-Henry Institute for Mind Body Medicine at Massachusetts General Hospital
09.2005 - 09.2011
Master of Liberal Arts (ALM) - Digital Media Design
Harvard Extension School
Bachelor of Arts - Computer Science Major, German Minor
Bowdoin College
Ludwig Maximilians University
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