Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Lead Technician/Estimator
Absolute Restoration And Remodeling, LLC
04.2024 - Current
Performed troubleshooting and diagnosis on malfunctioning equipment.
Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
Monitored and enforced safety measures to mitigate hazards.
Adhered to established policies and standards to safely complete projects.
Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Mentored co-technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
Implemented, configured, and optimized safety standards.
Documented procedures for complex tasks including jobs and procedures
Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Conducted thorough site visits to gather essential information for precise estimates.
Lead Technician/Estimator
Restopros of Pittsburgh (Start-up Company)
07.2023 - 04.2024
Conducted initial inspections and recommended optimal courses of action for restoration projects as part of a dynamic start-up company.
Prepared detailed estimates and negotiated with insurance companies using Xactimate software.
Maintained clear, consistent communication with customers, providing updates on job progress.
Handled hazardous materials safely, adhering to OSHA standards and utilizing personal protective equipment.
Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Cleaned and maintained job sites using power washing and other equipment; loaded and unloaded materials as needed.
Oversaw facility systems and job site safety, ensuring compliance with regulatory requirements in a fast-paced start-up environment.
Auto / Small Property Claims Adjuster
AAA
11.2021 - 03.2023
Negotiated claim settlements with third parties to secure fair agreements on damages.
Communicated effectively with clients, claimants, and providers to finalize and close claims.
Investigated and evaluated claims to accurately assess damages and determine liability.
Documented all claims activities and communications in a claims management database.
Analyzed suspicious claims to detect potential fraud, contributing to risk mitigation efforts.
Earned Spotlight Award for excellence in claims handling and customer service.
Senior Technician
Roto Rooter Plumbing and Water
04.2021 - 11.2021
Worked safely with chemicals, adhering to approved protective equipment protocols.
Maintained clean job sites using hoses and power washing tools; managed material transport.
Planned and executed maintenance and repair activities, evaluating cost-effectiveness.
Ensured job site safety and compliance with OSHA standards as a senior team member.
Water Restoration Technician
Rainbow International
03.2020 - 04.2021
Performed water damage restoration tasks, including cleaning and equipment maintenance.
Organized supply rooms and restocked facilities to maintain operational readiness.
Set up and dismantled scaffolding, furniture, and equipment for events and projects.
Reported equipment issues or damages to management for swift resolution.
Education
Undecided -
Westmoreland Community College
Youngwood, PA
04.2020
High School Diploma - undefined
Greensburg Salem High School
Greensburg, PA
06.2019
Skills
Xactimate (2 years)
Water Damage Restoration
Mold Remediation
Fire Restoration
Claims Negotiation & Investigation
Fraud Detection
Damage Assessment
OSHA Compliance
Time Management
Microsoft Program ex Word, Excel, Powerpoint
Customer Service
Site Survey
Report Preparation
Material Testing
Documentation
Relationship Building
Power Tools and Equipment
Customer Interaction and Rapport
Operation Monitoring
Job Site Issue Analysis
IICRC Certifications
Certified in Water Damager Restoration
Certified in Applied Structural Drying
Certified in Applied Microbial Remediation
Register Number: 66140345
Expiration Date: 1/31/2026
Timeline
Lead Technician/Estimator
Absolute Restoration And Remodeling, LLC
04.2024 - Current
Lead Technician/Estimator
Restopros of Pittsburgh (Start-up Company)
07.2023 - 04.2024
Auto / Small Property Claims Adjuster
AAA
11.2021 - 03.2023
Senior Technician
Roto Rooter Plumbing and Water
04.2021 - 11.2021
Water Restoration Technician
Rainbow International
03.2020 - 04.2021
High School Diploma - undefined
Greensburg Salem High School
Undecided -
Westmoreland Community College
Similar Profiles
Bianca LaricoBianca Larico
Customer Service Representative at E&M Remodeling & Restoration LLCCustomer Service Representative at E&M Remodeling & Restoration LLC