Nichole Thorpe
Bath
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
PJ Whelihan's
06.2011 - Current
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed payroll, optimizing labor costs while maintaining staff satisfaction.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Paralegal
Law Offices of Peter G. Angelos
01.2010 - 06.2011
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
Education
Associate of Applied Science - Nursing
Joseph F. McCloskey School of Nursing
Center Valley, PA 05-2027
Bachelor of Arts - Sociology
Moravian University
Bethlehem, PA 05-2009
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Hiring and onboarding
Timeline
Assistant General Manager
PJ Whelihan's
06.2011 - Current
Paralegal
Law Offices of Peter G. Angelos
01.2010 - 06.2011
Associate of Applied Science - Nursing
Joseph F. McCloskey School of Nursing
Bachelor of Arts - Sociology
Moravian University
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