Nicholas Hoffer
Erie
Summary
Dedicated professional with strong interpersonal skills and a background in customer service. Experienced in training new employees and streamlining processes, committed to fostering positive customer relationships and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Delivery Associate
Flagship Logistics
Erie, PA
09.2024 - Current
- Coordinated daily delivery routes to optimize efficiency and ensure timely service.
- Monitored vehicle maintenance schedules to enhance safety and reliability of delivery operations.
- Implemented process improvements that reduced delivery times and increased customer satisfaction.
Personal Shopper
Lowes Home Improvment
Erie, PA
02.2024 - 08.2024
- Assisted in training new employees on store policies and customer service techniques.
- Streamlined order fulfillment processes to improve delivery times and accuracy.
- Analyzed customer feedback to implement improvements in shopping experience.
- Developed strong relationships with regular clients, fostering loyalty and repeat business.
Fulfillment Associate
Giant Eagle
Erie, PA
01.2022 - 02.2024
- Curated personalized shopping experiences based on customer preferences and needs.
- Engaged with customers to provide product recommendations and ensure satisfaction.
- Managed inventory levels, ensuring stock availability for popular items.
- Collaborated with team members to enhance service efficiency during peak hours.
Server
Olive Garden
Erie, PA
07.2021 - 01.2022
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Collaborated with kitchen staff to coordinate meal preparation and presentation for guests.
- Managed guest inquiries and resolved issues efficiently to enhance dining experience.
- Trained new team members on menu knowledge, service standards, and operational procedures.
Crew Leader
McDonalds
Erie, PA
05.2019 - 01.2021
- Led team in delivering exceptional customer service during peak hours.
- Trained new crew members on operational procedures and best practices.
- Managed daily inventory levels to ensure adequate stock for operations.
- Assisted in maintaining cleanliness and organization of work areas.
Education
High School Diploma -
Erie High School
Erie, PASkills
- Quick Learner
- Works to fill voids within operations
- Great interpersonal skills
- Aware of time goals and the importance of adhering to them
- Great at multitasking
Timeline
Delivery Associate
Flagship Logistics
09.2024 - Current
Personal Shopper
Lowes Home Improvment
02.2024 - 08.2024
Fulfillment Associate
Giant Eagle
01.2022 - 02.2024
Server
Olive Garden
07.2021 - 01.2022
Crew Leader
McDonalds
05.2019 - 01.2021
High School Diploma -
Erie High School