Nick Lutz
New Cumberland,PA
Summary
Dedicated Client Services Coordinator with demonstrated strengths in customer service, time management, and trend tracking. Known for creating a welcoming environment and building strong client relationships while managing high-volume administrative tasks with professionalism. Excellent verbal and written communicator with a strong background in troubleshooting, cultivating positive relationships, and consistently exceeding goals.
Overview
13
13
years of professional experience
Work History
Client Services Coordinator
Cherewka Law, P.C.
01.2022 - Current
- Serve as the first point of contact for clients, fostering a professional and welcoming environment through exceptional interpersonal skills and rapport-building.
- Manage high-volume phone systems with polished phone etiquette, efficiently handling client inquiries and directing calls to appropriate departments.
- Coordinate and schedule appointments, meetings, and events for the entire office, ensuring seamless daily operations.
- Support firm branding through social media management and event planning, enhancing client engagement and firm visibility.
- Collaborate with attorneys and administrative staff to maintain organized scheduling systems and uphold superior client service standards.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
Restaurant Server
Brewhouse Grille
02.2012 - Current
- Established positive customer relations with new clients and customers.
- Trained more than a dozen new employees, educating on policies and procedures, as well as strategies for exceeding sales targets and staying on top of side work.
- Resolved customer complaints and conflicts effectively, generating repeat business.
- Managed billing and payments with POS system and accurate order input.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Client Services Consultant
Bob Lutz Home Improvements, LLC
03.2020 - 01.2022
- Created and presented formal business proposals and followed up to close deals and onboard clients.
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
- Consulted with clients on sample designs and business issues for optimal service delivery.
- Managed relationships with existing clients through ongoing communication with client representatives.
Education
B.F.A. - Writing For Film, Television And New Media
Academy of Art University
San Francisco, CASkills
- Customer service focus
- Multitasking proficiency
- Strong organization
- Client relationship building
- CRM software experience
- Schedule management
- Follow-up skills
- Payment processing
- Microsoft Office
- Canva
Timeline
Client Services Coordinator
Cherewka Law, P.C.
01.2022 - Current
Client Services Consultant
Bob Lutz Home Improvements, LLC
03.2020 - 01.2022
Restaurant Server
Brewhouse Grille
02.2012 - Current
B.F.A. - Writing For Film, Television And New Media
Academy of Art University
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