Nick Vassallo

• Lead onboarding and sales coaching for new membership advisors, focusing on qualification, value framing, and closing skills.
• Deliver structured assessments, needs analyses, and sales presentations that improve conversion rates and client retention.
• Track performance KPIs and use data to identify coaching opportunities, adjust processes, and increase sales output.
• Run daily and weekly sales meetings to align team goals, sharpen talk tracks, and reinforce expectations.
• Partner with trainers and operations to ensure smooth onboarding, consistent service delivery, and high engagement.

• Owned the full onboarding and training process for all new employees, including remote hires, covering sales playbooks, product knowledge, and support procedures.
• Trained and coached staff through role plays, call reviews, shadow sessions, and structured feedback loops, leading to increased conversion and customer satisfaction.
• Ran weekly KPI-focused meetings, performance reviews, and product update briefings to align the team and improve execution.
• Built onboarding materials, standard operating procedures, demo scripts, and internal documentation used across the organization.
• Supported sales growth by guiding customers to the appropriate licensing tracks while upselling value-added packages.
• Wore multiple hats in a startup environment, supporting sales, marketing, customer success, and operations simultaneously.
• Leveraged SEO strategies, email marketing, and content improvements to increase inbound leads and optimize digital performance.
• Used CRM insights to diagnose performance gaps and implement corrective coaching strategies.

• Led a high-volume sales team, coaching sales reps on outreach quality, pitch structure, closing techniques, and daily performance habits.
• Built onboarding frameworks for new hires and developed sales scripts, talk tracks, and follow-up strategies.
• Managed community outreach efforts and inbound lead funnels that increased membership growth.
• Conducted weekly team KPI reviews and coached reps to improve consistency and productivity.

• Hired, onboarded, and trained new sales representatives in a fast-paced, commission-driven environment.
• Coached reps through objection handling, lead generation, and customer interaction to improve productivity and earnings.
• Held team meetings centered on KPIs, performance accountability, and skill development.
• Managed interviews, performance evaluations, daily goal setting, and multi-campaign sales operations.

• Coordinated engaging nightlife events and activities that attracted diverse audiences across major casino and nightclub venues in New Jersey and Pennsylvania.
• Built strong face-to-face relationships with high-end clientele while delivering exceptional guest experiences in fast-paced environments with 2,000+ attendees per night.
• Enhanced brand visibility through social media campaigns, mobile outreach, and on-street promotional efforts.
• Established community connections by networking with local businesses, influencers, and venue partners.
• Trained and onboarded new team members, ensuring they understood operational standards and customer service expectations.
• Led and collaborated with teams to ensure smooth event execution and consistent service delivery.

• Supervised grounds maintenance team, ensuring high standards of service and performance.
• Coordinated vendor relationships, managing schedules and service delivery for landscape projects.
• Implemented safety protocols, reducing workplace accidents and ensuring compliance with regulations.
• Managed equipment inventory, overseeing maintenance schedules and repairs to optimize performance.
• Conducted regular inspections of grounds, identifying areas for improvement and implementing corrective actions.
• Collaborated with management on budget planning, ensuring effective resource allocation for projects.

• Coordinated shift operations to ensure seamless service and operational efficiency throughout busy periods.
• Implemented inventory management strategies that reduced waste and improved product availability.
• Monitored employee performance to identify training needs and enhance overall team effectiveness.
• Ensured safety compliance by conducting regular inspections and reinforcing workplace safety protocols.
• Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
• Conducted performance reviews to provide constructive feedback and foster employee development.