Nickayla Ottley
Philadelphia
Summary
Dynamic professional with extensive experience in B2B sales at Your Wireless, excelling in customer service and compliance procedures. Proven ability to resolve complex issues while maintaining meticulous documentation. Skilled in CRM systems and dedicated to enhancing client satisfaction through effective communication and attention to detail.
Overview
7
7
years of professional experience
Work History
Business Manager - B2B Sales
Your Wireless
Warrington, PA
11.2025 - Current
- Support business customers with account setup, upgrades, and service changes requiring precise documentation.
- Ensure accuracy in account details, billing information, and identity verification.
- Resolve customer concerns while adhering to compliance and confidentiality standards.
- Maintain detailed records to prevent errors and ensure service continuity.
Banker / Compliance Analyst
Citizens Bank
Blue Bell, PA
02.2025 - 09.2025
- Assisted customers with fraud-related concerns requiring careful review and documentation accuracy.
- Communicated sensitive information clearly while maintaining confidentiality.
- Followed strict banking and compliance procedures to resolve issues accurately
Preschool Teacher / Assistant Director
JBH Business Services • The Common Place Inc
Philadelphia, PA
12.2021 - 12.2024
- Maintained detailed student records, incident reports, and compliance documentation.
- Communicated with parents and administrators regarding care plans and developmental progress.
- Followed state and organizational safety and compliance regulations.
Behavior Technician
INVO Healthcare
Jamison, PA
01.2021 - 08.2021
- Supported children with developmental and behavioral needs under clinical treatment plans.
- Documented detailed case notes and session reports to meet healthcare compliance standards.
- Maintained confidentiality and followed structured medical protocols.
- Verified insurance coverage for patients prior to scheduled appointments.
- Communicated with insurance companies to clarify coverage details.
Behavioral Health Therapeutic Support Staff Member
Merakey Behavioral Health
Lafayette Hill, PA
10.2018 - 01.2021
- Implemented clinician-designed treatment strategies with close attention to detail.
- Maintained accurate documentation for compliance, care coordination, and progress tracking.
- Monitored client progress and documented behavioral observations accurately.
Education
Associate of Science - Early Childhood Education
Prism Career Institute
Upper Darby, PA06-2014
Skills
- Customer Service
- Attention to Detail
- Patient & Client Support
- HIPAA Awareness
- Compliance Procedures
- Issue Resolution
- De-Escalation
- Scheduling
- CRM & Case Management Systems
Timeline
Business Manager - B2B Sales
Your Wireless
11.2025 - Current
Banker / Compliance Analyst
Citizens Bank
02.2025 - 09.2025
Preschool Teacher / Assistant Director
JBH Business Services • The Common Place Inc
12.2021 - 12.2024
Behavior Technician
INVO Healthcare
01.2021 - 08.2021
Behavioral Health Therapeutic Support Staff Member
Merakey Behavioral Health
10.2018 - 01.2021
Associate of Science - Early Childhood Education
Prism Career Institute