NICKEISHA REID
Philadelphia
Summary
A highly organized and detail-oriented professional with extensive experience in customer service and administrative support, able to manage customer inquiries, resolving issues efficiently, and maintaining smooth operational functions through strong communication and organizational skills, ensuring excellent customer satisfaction and retention.
Diligent [Desired Position] with knack for resolving customer inquiries and closing sales efficiently. Demonstrated success in building strong customer relationships and driving repeat business. Proven ability to handle complex issues with effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
Naked Peach
08.2022 - Current
- Answer customer inquiries about product information
- Schedule appointments and manage calendar, answer phones and direct calls to the appropriate person or service
- Resolve issues, while actively seeking opportunities to upsell or cross-sell products and services
- Maintain customer satisfaction and build strong relationships
Package Handler Customer Service Representative
Pate Levy
01.2020 - 01.2022
- Prepared customer orders according to requested items, including data entry, canceling accounts, resolving complaints
- Ensured appropriate changes were made to resolve customer problems
- Handled packages with care to ensure item safety during transport
- Provided in-person and phone assistance on products and services
Housekeeping Associate
KeKe’s Resort
04.2018 - 01.2020
- Provided quality customer service while resolving customer complaints, requests for refunds, exchanges, and adjustments
- Verified that daily transactions were entered into the computer system correctly, and balanced
- Completed guest services duties such as check-in, check-outs, and reservations
- Cleaned rooms, hotel common areas, and replenished supplies to maintain health and safety standards
Server
Roy Fish Fry Restaurant
01.2017 - 04.2018
- Served food and beverages to patrons and prepared specialty dishes at tables as required
- Explained how various menu items are prepared, describing ingredients and cooking methods
- Recorded patrons food orders on slips, memorized orders and entered orders into computer for transmission to the kitchen staff
- Ensured guest were satisfied with food and service
Education
Highschool Diploma -
Adult Learning Center
West Palm Beach, FLSkills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Conflict resolution
Timeline
Customer Service Sales Representative
Naked Peach
08.2022 - Current
Package Handler Customer Service Representative
Pate Levy
01.2020 - 01.2022
Housekeeping Associate
KeKe’s Resort
04.2018 - 01.2020
Server
Roy Fish Fry Restaurant
01.2017 - 04.2018
Highschool Diploma -
Adult Learning Center
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