Nico Herbst
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
29
29
years of professional experience
Work History
Butchery Manager/Stock Controller
Biltong and BBQ Hut
04.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
Retail Manager /Customer Service Representative
Spar Langebaan
11.2019 - 01.2022
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager /Retail Manager /Customer Service Representative
Britos Meat Centre
06.2019 - 10.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Store Manager /Operations Manager /Retail Manager /Customer Service Cashier
Mayorswalk Spar
04.2018 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Call Center Representative
City Foods
08.2016 - 03.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Store Manager
Country Blockman
05.2015 - 07.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Project Manager/Retail Supervisor
Dedekind Meats
12.1995 - 04.2015
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Education
High School Diploma -
Umalusi College
PretoriaNQF 111 -
Sa Butchery School
Pietermaritzburg, South Africa01.2020
Skills
Time Management
Team Leadership
Complex Problem-Solving
Staff Management
Operations Management
Project Management
Customer Relationship Management (CRM)
Customer Service
Effective Communication
Languages
English, Afrikaans, Studying Spanish
Native language
Timeline
Butchery Manager/Stock Controller
Biltong and BBQ Hut
04.2022 - Current
Retail Manager /Customer Service Representative
Spar Langebaan
11.2019 - 01.2022
Operations Manager /Retail Manager /Customer Service Representative
Britos Meat Centre
06.2019 - 10.2019
Store Manager /Operations Manager /Retail Manager /Customer Service Cashier
Mayorswalk Spar
04.2018 - 06.2019
Call Center Representative
City Foods
08.2016 - 03.2018
Store Manager
Country Blockman
05.2015 - 07.2016
Project Manager/Retail Supervisor
Dedekind Meats
12.1995 - 04.2015
High School Diploma -
Umalusi College
NQF 111 -
Sa Butchery School
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