Nicolas Brown
Jeannette
Summary
Results-driven technician with extensive mechanical knowledge and strong leadership skills honed at Smail Auto Group. Proven ability to troubleshoot complex issues and maintain high safety standards. Recognized for exceptional teamwork and detail-oriented approach, ensuring customer trust through ethical repair practices and transparent communication. Adaptable and committed to continuous learning in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Technician
Smail Auto Group
Greensburg
10.2023 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Performed safety and emissions inspections.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
Apprentice Mechanic
#1 Cochran Cadillac
03.2023 - 07.2023
- Took advantage of opportunities to learn new systems and repair procedures.
- Made basic repairs to cars and other vehicles, asking questions and taking notes to increase personal knowledge.
- Observed senior mechanics completing major repairs.
- Cleared work areas of debris and organized supplies to maintain safety and appearance.
- Operated mechanic's tools and shop equipment safely to prevent damage.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Gave customers quotes on potential repairs with nearly 100% accuracy.
Supervisor
UPS
11.2021 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Security Forces Member
United States Air Force, USAF
06.2017 - 06.2020
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Identified and reported suspicious activity to prevent security incidents.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Developed, coordinated and implemented instruction for host nation militaries.
- Developed unit sponsorship program, saved 100+ man hours and expedited new member training and certification times.
Package Handler
UPS
01.2017 - 06.2017
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Cashier
Kmart
04.2015 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Automotive Technology
Rosedale Technical Institute
Pittsburgh, PA09.2023
High School Diploma -
Connellsville Area Senior High School
Connellsville, PA06.2017
Skills
- Detail Oriented
- Team Leadership
- Flexible & Adaptable
- Teamwork
- Critical Thinking
- Multitasking and organization
- Power Tools and Equipment
- Maintenance and repairs
- Mechanical Knowledge
Timeline
Technician
Smail Auto Group
10.2023 - Current
Apprentice Mechanic
#1 Cochran Cadillac
03.2023 - 07.2023
Supervisor
UPS
11.2021 - 08.2022
Security Forces Member
United States Air Force, USAF
06.2017 - 06.2020
Package Handler
UPS
01.2017 - 06.2017
Cashier
Kmart
04.2015 - 01.2017
Associate of Applied Science - Automotive Technology
Rosedale Technical Institute
High School Diploma -
Connellsville Area Senior High School
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