NICOLE ATKINSON
Butler
Summary
Organized manager with experience in fast pace restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Aldi Warehouse
11.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
General Manager
Little Cesar's Pizza
08.2022 - 09.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Server Manager
Eric's Gourmet
08.2019 - 03.2021
- Cultivated warm relationships with regular customers
- O Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Reeniko's Beaverfalls, PAHandled guest complaints in positively and offered appreciation tokens to build
- Customer loyalty
- Led team of servers to consistently meet customer service and sales targets
- Completed daily procedure checklist and communicated changes to servers and kitchen staff
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
General Manager
Fresh Dining Concepts
08.2014 - 06.2019
- Managed budget implementations,employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty.
Personal Caregiver
Advance The Kingdom
03.2011 - 08.2014
- Cleaned house, ran errands, managedlaundry and completed weekly grocery shopping
- Maintained clean, safe and well-organized patient environment
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Head Waitress
Brighton Hotdog Shoppe
06.2008 - 03.2011
- Used communication and problem-solving skills to resolve customer complaints and promote long Maintained customer
- Satisfaction with timely table check-ins to assess food and beverage needs
- Term loyalty
- Trained staff members on use of POSsystem
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Education
GED -
New Brighton Area High School
Brighton, PA2009
Skills
- Menu Memorization and PresentationHospitality Service Expertise
- Age Verification
- Stocking and Replenishing
- Daily Specials Memorization
- Dining Room Cleaning and Upkeep
- Special Requests and Substitutions
- Bill Computation
- Natural Leadership
- Guest Satisfaction
- Dining Room Monitoring
- Suggestive Selling
- Kitchen Sanitization
- Sales Expertise Transactions and Cash
- Handling
- Adaptable and Flexible
- Cash Register Operations
- Team Player
- High-Volume Dining
- Servsafe Certified
- Specials Promotion and Upselling
- Food Preparation and Safety
Certification
Certified servesafe manager, fresh
dining concepts, 2023
american sign language certified
Timeline
Warehouse Worker
Aldi Warehouse
11.2023 - Current
General Manager
Little Cesar's Pizza
08.2022 - 09.2023
Server Manager
Eric's Gourmet
08.2019 - 03.2021
General Manager
Fresh Dining Concepts
08.2014 - 06.2019
Personal Caregiver
Advance The Kingdom
03.2011 - 08.2014
Head Waitress
Brighton Hotdog Shoppe
06.2008 - 03.2011
GED -
New Brighton Area High School
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