Nicole Augustine
Philadelphia
Summary
Innovative technology professional with several years of diverse experience. Brings emotional intelligence, communication expertise, and creative strategy to both artistic collaborations and professional partnerships. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Sales & Client Relationship Professional
Various Organizations
- Built and maintained long-term client relationships through trust, communication, and strategic account management.
- Consistently achieved and exceeded sales targets through consultative selling and solution-based strategies.
- Leveraged emotional intelligence and active listening to understand client needs and deliver tailored solutions.
- Balanced analytical strategy with strong interpersonal communication to drive revenue growth.
- Collaborated cross-functionally to enhance client experience and retention.
- 10+ Years Experience
Customer Success Manager
Verbit
New York, NY
08.2022 - 01.2026
- Cultivated customer relationships to enhance satisfaction and retention.
- Facilitated onboarding processes for new clients to ensure seamless integration.
- Collaborated with cross-functional teams to resolve client issues promptly.
- Analyzed customer feedback to identify areas for product improvement.
- Implemented best practices for account management, increasing operational efficiency.
- Monitored key performance indicators to track customer success metrics consistently.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Senior Business Development Representative
VITAC
Canonsburg, PA
09.2018 - 01.2026
- Developed strategic partnerships with key stakeholders to drive revenue growth.
- Conducted market analysis to identify new business opportunities and competitive trends.
- Collaborated with cross-functional teams to enhance product offerings and customer solutions.
- Led negotiations for contracts, ensuring alignment with company goals and client needs.
- Trained and mentored junior representatives to improve performance and achieve targets.
- Implemented CRM systems to streamline sales processes and track customer engagement effectively.
- Analyzed sales data to refine strategies, improving lead conversion rates significantly.
- Presented insights and recommendations to senior management for strategic decision-making initiatives.
- Enhanced company reputation and increased brand visibility by participating in industry events, conferences, and trade shows.
- Conducted thorough competitive analysis to identify gaps in the market landscape, guiding future business development efforts accordingly.
- Secured new business opportunities by researching, identifying, and targeting potential clients in various industries.
- Expanded market presence within assigned territories by cultivating relationships with key decision-makers from target companies.
- Successfully closed large deals with key accounts, establishing long-term strategic partnerships and contributing significantly to overall company profitability.
- Strengthened company partnerships through effective relationship management and communication with key stakeholders.
- Assisted in the development of marketing materials to effectively communicate product offerings and unique selling propositions to prospective clients.
Education
Bachelor of Arts - Graphic Design
Oakbridge
New Kensington, PA11-2004
Skills
- Fine Art
- Visual Arts
- Business Development
- Sales
- Social Media
- Mixed Media Art & Visual Storytelling
- Photography & Alternative Processes
- Creative Concept Development
- Gallery Presentation & Artistic Collaboration
- Sales Strategy & Business Development
- Client Relationship Management
- Emotional Intelligence & Communication
- Strategic Thinking & Problem Solving
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Organization and time management
- Problem resolution
- Verbal communication
Timeline
Customer Success Manager
Verbit
08.2022 - 01.2026
Senior Business Development Representative
VITAC
09.2018 - 01.2026
Sales & Client Relationship Professional
Various Organizations
Bachelor of Arts - Graphic Design
Oakbridge
Services
- Email Marketing
- Event Marketing
- Brand Marketing
- Content Marketing
- Content Strategy
- Demand Generation
- Social Media Marketing
Artistic Practice
- Mixed Media Visual Artist
- Pittsburgh, PA
- Create mixed media artwork combining photography, textured layers, found objects, and alternative processes.
- Explore themes of nostalgia, humor, emotional healing, and transformation through visual storytelling.
- Showcase artwork in galleries and collaborative creative spaces.
- Develop concept-driven bodies of work that merge traditional photography with experimental techniques.
- Engage in creative partnerships and exhibition opportunities within the Pittsburgh arts community.
100% Club Award
Issued by Verbit · Mar 2025 100% Club Award
- Associated with Verbit.ai
- Sales award for meeting 100% of goal.
Issued by Verbit · Feb 2022 Top Sales Award 2021
- Associated with VITAC, a Verbit company
- Top Sales Award
Sales Kickoff 2022