Nicole Breakiron
Connellsville
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Roy's Pub. Proven ability to enhance guest experiences and resolve conflicts effectively. Skilled in employee training and staff management, fostering a motivated team to achieve operational excellence and drive sales growth. Committed to delivering exceptional service and maintaining high standards.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Roy's Pub
11.2023 - Current
- Assisted in daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules and managed team assignments to optimize workflow.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Maintained cleanliness and organization of the pub environment for safety compliance.
- Collaborated with management on promotional initiatives to increase sales revenue.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented strategies to enhance the guest experience and drive repeat business.
Customer Service Cashier
Sheetz
03.2023 - 11.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances and performed end-of-day reconciliations.
- Trained new cashiers on operational procedures and customer service standards.
- Adapted to changing customer demands during peak business hours, ensuring service continuity.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Home Health Aide
Angels on Call
01.2022 - 03.2023
- Provided personalized care and support to clients, enhancing their daily living activities.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Monitored and documented clients' health conditions, reporting changes to healthcare professionals.
- Developed and maintained trusting relationships with clients and families through effective communication.
- Advocated for client needs, promoting their rights and preferences in caregiving contexts.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Home Health Aide
Home Instead
02.2021 - 01.2022
- Provided personalized care and support to clients, enhancing their daily living activities.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Developed and maintained trusting relationships with clients and families through effective communication.
- Trained new aides on best practices in patient care and operational procedures.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
GED -
Connellsville Area High School
Connellsville03-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Employee scheduling
- Recruiting and interviewing
Timeline
Assistant Manager
Roy's Pub
11.2023 - Current
Customer Service Cashier
Sheetz
03.2023 - 11.2023
Home Health Aide
Angels on Call
01.2022 - 03.2023
Home Health Aide
Home Instead
02.2021 - 01.2022
GED -
Connellsville Area High School