Nicole Bucholz
Oil City,PA
Summary
Dynamic Mental Health and Business Associate recognized for a warm, empathetic demeanor and a strong commitment to advocacy in health-related fields. Proven expertise in high-volume call management, administrative support, and customer service excellence within fast-paced environments. Adept at enhancing systems and aligning technical solutions with business objectives, consistently driving projects to successful completion. Proactive, goal-oriented professional known for reliability and adaptability, dedicated to leveraging skills to foster team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Paoletta Counseling
10.2024 - Current
- Assisted in preparing reports and presentations for executive meetings.
- Organized and maintained electronic filing systems to enhance document retrieval efficiency.
- Communicated with clients to address inquiries and provide necessary information promptly.
- Collaborated on cross-departmental projects, ensuring timely completion of tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Behavioral Health Technician
Paoletta Counseling
Franklin, PA
08.2024 - Current
- Assisted with daily living activities to enhance patient comfort and well-being.
- Monitored patient behavior and documented observations in electronic health records.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Provided crisis intervention support to patients in distress, ensuring safety and security.
- Educated patients on coping strategies and therapeutic techniques to promote mental wellness.
- Conducted intake assessments to gather comprehensive patient information for treatment planning.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Prepared and submitted daily [Type] reports to management.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Charted on each patient daily.
- Collaborated closely with mental health professionals with treatment plan implementation.
Assistant to the Director/Chef
The Pointe
01.2023 - 01.2024
- Streamlined administrative processes to improve efficiency within the office.
- Maintained comprehensive filing system for important documents and records.
- Conducted research to support decision-making for various projects and initiatives.
- Collaborated with cross-functional teams to enhance project execution and outcomes.
- Contributed to the development of new departmental policies by participating in brainstorming sessions and providing insightful suggestions.
- Provided exceptional administrative support to the Director during high-profile events and conferences, fostering a professional image for the organization.
- Implemented file management systems that streamlined access to important documents while also protecting classified information from unauthorized users.
- Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
- Enhanced the efficiency of the Director''s daily operations by managing schedules, organizing meetings, and handling correspondence.
- Streamlined office processes for increased productivity with effective organizational strategies and time management techniques.
- Conducted research on industry trends, compiling valuable data used by the Director for strategic decision-making purposes.
- Maintained strict confidentiality when handling sensitive information pertaining to company operations or personnel matters.
- Served as a liaison between various departments within the organization, promoting collaboration towards common goals.
- Oversaw inventory management procedures ensuring adequate supplies were always available for daily operations while also reducing excess spending.
- Coordinated volunteer efforts at community outreach programs led by our organization resulting in increased public awareness of our initiatives.
- Assisted in human resources functions such as recruitment, onboarding, and training coordination for new hires within the department.
- Facilitated communication between the Director and staff members to ensure smooth operation of departmental activities.
- Organized special events on behalf of the director''s office, creating memorable experiences that strengthened relationships among team members and stakeholders alike.
- Prepared essential documentation such as contracts, invoices, memos, or meeting agendas under tight deadlines without compromising accuracy or quality.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Led staff and vendors in providing high level of service for owner and guests.
- Prepared high-quality dishes following seasonal menus and customer preferences.
- Maintained cleanliness and organization of kitchen, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure smooth daily operations and timely service.
- Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
- Developed new recipes, enhancing menu offerings while considering cost-effectiveness.
- Implemented food preparation processes that minimized waste without compromising quality.
- Oversaw special events catering, coordinating with front-of-house staff for seamless execution.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
DV Shelter Advocate/Counselor
PPC
05.2022 - 01.2023
- Assisted clients in navigating available resources and services for shelter support.
- Facilitated intake interviews to assess client needs and determine eligibility for assistance programs.
- Coordinated with local organizations to enhance service delivery and community outreach initiatives.
- Developed and maintained updated knowledge of local housing laws and available shelters.
- Provided crisis intervention support, ensuring immediate safety for clients experiencing homelessness.
- Advocated for client rights within the shelter system, fostering a supportive environment.
- Evaluated program effectiveness through feedback collection to improve service offerings continuously.
- Monitored compliance requirements associated with federal/state grants and ensured timely submission of required reports.
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
- Delivered training sessions for new staff members on topics including crisis intervention, trauma-informed care practices, or cultural sensitivity in service provision.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Strengthened relationships with local service providers by attending regular networking meetings and maintaining open lines of communication.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
- Coordinated volunteer efforts fostering positive relationships between volunteers and staff while enhancing overall efficiency and effectiveness.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Improved client well-being by conducting comprehensive assessments and developing individualized service plans.
- Collaborated with multidisciplinary teams to develop comprehensive case management plans tailored to each client''s unique needs.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Facilitated outreach activities to build community awareness.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored and evaluated impact of social services on community.
- Developed and implemented strategies to enhance quality of social services.
- Coordinated with local government to provide resources to clients.
- Developed and implemented programs to engage and empower underserved populations.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Implemented and developed programs to address poverty and inequality.
- Collaborated with various stakeholders to promote social services.
- Conducted crisis interventions, providing immediate support and resources to individuals in distressing situations.
- Maintained accurate documentation of client interactions, ensuring compliance with organizational policies and legal requirements.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
BHT
Northstar Behavioral Health Network
01.2019 - 01.2020
Education
Business Administration - MA
Sawyer Business Institute
Pittsburgh, PA06.1996
Skills
- Autism support expertise
- Psychological counseling
- Behavioral charting
- Document management
- Data entry expertise
- Comprehensive case note analysis
- Advertising management
- Visual content creation and processing
- Advocacy and counseling expert
- Domestic violence advocacy
- Proficient in PFA techniques
- Skilled in customer engagement
- Strong organizational abilities
- Retail merchandising and food service
- Service excellence
- Dedicated team player
- Verbal communication
- Professional and mature
- Documentation and reporting
- Meticulous attention to detail
- Data management
- Multi-line phone proficiency
- Records administration
- Confidential document control
- Documentation and control
- Schedule management
- Business administration
- Program files maintenance
- Letter preparation
- Strategic planning
- Research
- Data collection
- Microsoft PowerPoint
- Deadline oriented
- Data organization
- Professional communication
- Office management
- Microsoft Office Suite
- Strong problem solver
- Critical thinking
- Administrative assistance
- Proficient in Microsoft Word
- Administrative coordination
Communication
An essential collaborator with skills to match the mindset. Instrumental in providing effective solutions in-order to gain successful outcomes.
Timeline
Administrative Assistant
Paoletta Counseling
10.2024 - Current
Behavioral Health Technician
Paoletta Counseling
08.2024 - Current
Assistant to the Director/Chef
The Pointe
01.2023 - 01.2024
DV Shelter Advocate/Counselor
PPC
05.2022 - 01.2023
BHT
Northstar Behavioral Health Network
01.2019 - 01.2020
Business Administration - MA
Sawyer Business Institute