Summary
Overview
Work History
Education
Skills
Communication
Timeline
Generic

Nicole Bucholz

Oil City,PA

Summary

Dynamic Mental Health and Business Associate recognized for a warm, empathetic demeanor and a strong commitment to advocacy in health-related fields. Proven expertise in high-volume call management, administrative support, and customer service excellence within fast-paced environments. Adept at enhancing systems and aligning technical solutions with business objectives, consistently driving projects to successful completion. Proactive, goal-oriented professional known for reliability and adaptability, dedicated to leveraging skills to foster team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Paoletta Counseling
10.2024 - Current
  • Assisted in preparing reports and presentations for executive meetings.
  • Organized and maintained electronic filing systems to enhance document retrieval efficiency.
  • Communicated with clients to address inquiries and provide necessary information promptly.
  • Collaborated on cross-departmental projects, ensuring timely completion of tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.

Behavioral Health Technician

Paoletta Counseling
Franklin, PA
08.2024 - Current
  • Assisted with daily living activities to enhance patient comfort and well-being.
  • Monitored patient behavior and documented observations in electronic health records.
  • Collaborated with healthcare team to develop and implement individualized care plans.
  • Provided crisis intervention support to patients in distress, ensuring safety and security.
  • Educated patients on coping strategies and therapeutic techniques to promote mental wellness.
  • Conducted intake assessments to gather comprehensive patient information for treatment planning.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Prepared and submitted daily [Type] reports to management.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Supported client using principles of applied behavior analysis.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Charted on each patient daily.
  • Collaborated closely with mental health professionals with treatment plan implementation.

Assistant to the Director/Chef

The Pointe
01.2023 - 01.2024
  • Streamlined administrative processes to improve efficiency within the office.
  • Maintained comprehensive filing system for important documents and records.
  • Conducted research to support decision-making for various projects and initiatives.
  • Collaborated with cross-functional teams to enhance project execution and outcomes.
  • Contributed to the development of new departmental policies by participating in brainstorming sessions and providing insightful suggestions.
  • Provided exceptional administrative support to the Director during high-profile events and conferences, fostering a professional image for the organization.
  • Implemented file management systems that streamlined access to important documents while also protecting classified information from unauthorized users.
  • Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
  • Enhanced the efficiency of the Director''s daily operations by managing schedules, organizing meetings, and handling correspondence.
  • Streamlined office processes for increased productivity with effective organizational strategies and time management techniques.
  • Conducted research on industry trends, compiling valuable data used by the Director for strategic decision-making purposes.
  • Maintained strict confidentiality when handling sensitive information pertaining to company operations or personnel matters.
  • Served as a liaison between various departments within the organization, promoting collaboration towards common goals.
  • Oversaw inventory management procedures ensuring adequate supplies were always available for daily operations while also reducing excess spending.
  • Coordinated volunteer efforts at community outreach programs led by our organization resulting in increased public awareness of our initiatives.
  • Assisted in human resources functions such as recruitment, onboarding, and training coordination for new hires within the department.
  • Facilitated communication between the Director and staff members to ensure smooth operation of departmental activities.
  • Organized special events on behalf of the director''s office, creating memorable experiences that strengthened relationships among team members and stakeholders alike.
  • Prepared essential documentation such as contracts, invoices, memos, or meeting agendas under tight deadlines without compromising accuracy or quality.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Answered high volume of phone calls and email inquiries.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Created and managed office systems to efficiently deal with documentation.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Prepared high-quality dishes following seasonal menus and customer preferences.
  • Maintained cleanliness and organization of kitchen, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure smooth daily operations and timely service.
  • Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
  • Developed new recipes, enhancing menu offerings while considering cost-effectiveness.
  • Implemented food preparation processes that minimized waste without compromising quality.
  • Oversaw special events catering, coordinating with front-of-house staff for seamless execution.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.

DV Shelter Advocate/Counselor

PPC
05.2022 - 01.2023
  • Assisted clients in navigating available resources and services for shelter support.
  • Facilitated intake interviews to assess client needs and determine eligibility for assistance programs.
  • Coordinated with local organizations to enhance service delivery and community outreach initiatives.
  • Developed and maintained updated knowledge of local housing laws and available shelters.
  • Provided crisis intervention support, ensuring immediate safety for clients experiencing homelessness.
  • Advocated for client rights within the shelter system, fostering a supportive environment.
  • Evaluated program effectiveness through feedback collection to improve service offerings continuously.
  • Monitored compliance requirements associated with federal/state grants and ensured timely submission of required reports.
  • Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
  • Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
  • Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
  • Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
  • Delivered training sessions for new staff members on topics including crisis intervention, trauma-informed care practices, or cultural sensitivity in service provision.
  • Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
  • Strengthened relationships with local service providers by attending regular networking meetings and maintaining open lines of communication.
  • Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
  • Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
  • Coordinated volunteer efforts fostering positive relationships between volunteers and staff while enhancing overall efficiency and effectiveness.
  • Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
  • Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
  • Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
  • Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
  • Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
  • Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
  • Improved client well-being by conducting comprehensive assessments and developing individualized service plans.
  • Collaborated with multidisciplinary teams to develop comprehensive case management plans tailored to each client''s unique needs.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
  • Conducted pre-screening activities to determine eligibility for supportive services.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained accurate records of programs and services.
  • Facilitated outreach activities to build community awareness.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Monitored and evaluated impact of social services on community.
  • Developed and implemented strategies to enhance quality of social services.
  • Coordinated with local government to provide resources to clients.
  • Developed and implemented programs to engage and empower underserved populations.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Implemented and developed programs to address poverty and inequality.
  • Collaborated with various stakeholders to promote social services.
  • Conducted crisis interventions, providing immediate support and resources to individuals in distressing situations.
  • Maintained accurate documentation of client interactions, ensuring compliance with organizational policies and legal requirements.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
  • Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.

BHT

Northstar Behavioral Health Network
01.2019 - 01.2020

Education

Business Administration - MA

Sawyer Business Institute
Pittsburgh, PA
06.1996

Skills

  • Autism support expertise
  • Psychological counseling
  • Behavioral charting
  • Document management
  • Data entry expertise
  • Comprehensive case note analysis
  • Advertising management
  • Visual content creation and processing
  • Advocacy and counseling expert
  • Domestic violence advocacy
  • Proficient in PFA techniques
  • Skilled in customer engagement
  • Strong organizational abilities
  • Retail merchandising and food service
  • Service excellence
  • Dedicated team player
  • Verbal communication
  • Professional and mature
  • Documentation and reporting
  • Meticulous attention to detail
  • Data management
  • Multi-line phone proficiency
  • Records administration
  • Confidential document control
  • Documentation and control
  • Schedule management
  • Business administration
  • Program files maintenance
  • Letter preparation
  • Strategic planning
  • Research
  • Data collection
  • Microsoft PowerPoint
  • Deadline oriented
  • Data organization
  • Professional communication
  • Office management
  • Microsoft Office Suite
  • Strong problem solver
  • Critical thinking
  • Administrative assistance
  • Proficient in Microsoft Word
  • Administrative coordination

Communication

An essential collaborator with skills to match the mindset. Instrumental in providing effective solutions in-order to gain successful outcomes.

Timeline

Administrative Assistant

Paoletta Counseling
10.2024 - Current

Behavioral Health Technician

Paoletta Counseling
08.2024 - Current

Assistant to the Director/Chef

The Pointe
01.2023 - 01.2024

DV Shelter Advocate/Counselor

PPC
05.2022 - 01.2023

BHT

Northstar Behavioral Health Network
01.2019 - 01.2020

Business Administration - MA

Sawyer Business Institute
Nicole Bucholz