Nicole Butler
Vowinckel
Summary
Personable and detail-focused individual with strong foundation in nursing, managing administrative tasks and coordinating team efforts. Familiar with healthcare systems management and proficient in using practice management software and handling patient records. Capable of optimizing operations and enhancing patient care efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Practice Administrator
Independence Health System
11.2022 - Current
- Coordinate multi-disciplinary teams for seamless operational efficiency and improved patient outcomes.
- Standardized best practices across all Dermatology clinic locations, ensuring a consistent level of service excellence throughout the region.
- Implemented staff development programs to enhance team performance and productivity, resulting in increased patient care quality.
- Facilitated open communication between employees and senior leadership, fostering a collaborative work environment conducive to problem-solving and innovation.
- Manage personnel-related matters including recruitment, onboarding, performance evaluations, and conflict resolution for a diverse workforce within the regional practice.
- Optimized scheduling procedures to reduce wait times and increase appointment availability for patients.
- Improved patient satisfaction rates by establishing regular communication channels and addressing concerns promptly.
- Oversee financial planning and analysis for the regional practice, ensuring fiscal responsibility and long-term sustainability.
- Monitor compliance with industry regulations to maintain accreditation status and uphold professional standards within the practice.
Practice Manager
Butler Health System
10.2016 - 11.2022
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
Clinical Coordinator RN
Butler Health System
10.2015 - 10.2016
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Increased staff retention rates by fostering professional development opportunities and creating a supportive work environment.
- Served as liaison between the nursing team and other healthcare professionals involved in patients' care plans.
- Supported departmental goals by actively participating in committee meetings, contributing to policy revisions, and staying informed on current industry trends.
Registered Nurse
UPMC Northwest
03.2004 - 10.2015
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Education
Associate of Science - Nursing
Clarion University of Pennsylvania
Clarion, PA05-2003
Bachelor of Science - Psychology
Clarion University of Pennsylvania
Clarion, PA05-2001
Skills
- Collaborative care management
- Time Management
- Self Management
- Patient relations
- Strategic business planning
- Proficient EHR
- Performance metrics
- Policy development
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Decision-making
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Accomplishments
- Lead a collaboration with our healthcare team in the development of a successful MOHs service.
- Assisted with implementation of telehealth services within the health system.
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- PA Driver's License
Languages
English
Interests
- Gardening
- Backpacking
- Hiking
Timeline
Practice Administrator
Independence Health System
11.2022 - Current
Practice Manager
Butler Health System
10.2016 - 11.2022
Clinical Coordinator RN
Butler Health System
10.2015 - 10.2016
Registered Nurse
UPMC Northwest
03.2004 - 10.2015
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- PA Driver's License
Associate of Science - Nursing
Clarion University of Pennsylvania
Bachelor of Science - Psychology
Clarion University of Pennsylvania
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