Nicole Carter
Imperial
Summary
Dynamic retail supervisor with a proven track record at Kohls Department Store, excelling in staff management and customer service. Recognized for enhancing operational efficiency and achieving compliance metrics. Skilled in strategic planning and inventory control, fostering a productive team environment while driving sales growth and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Supervisor
Kohls Department Store
Pittsburgh
06.2011 - Current
- Manage daily sales floor operations, fitting rooms, point of sale, and customer service areas
- Supervise associates and provide leadership to maintain productivity and customer satisfaction
- Lead merchandising teams and oversee department organization and presentation
- Coordinate markdown execution and ensure company compliance metrics are achieved
- Open and close the building as key holder while maintaining operational security
- Promoted to Clothing Department Lead, responsible for unloading freight trucks, merchandising inventory, and coordinating floor moves and special projects
- Promoted to Supervisor in 2018 based on leadership performance and operational excellence
Sales Associate
VF Outlet
Pittsburgh, PA
07.2005 - 12.2010
- Operated point of sale systems and provided customer service support
- Managed cash office responsibilities including register balancing, safe reconciliation, and bank deposits
- Processed freight shipments and maintained merchandise organization
- Assisted with visual merchandising and inventory management
Education
Business Management
Robert Morris University
Coraopolis, PASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Analytical thinking
- Work Planning and Prioritization
- Professional and courteous
- Problem-solving abilities
- Time management abilities
- Task prioritization
- Active listening
- Organizational skills
Timeline
Supervisor
Kohls Department Store
06.2011 - Current
Sales Associate
VF Outlet
07.2005 - 12.2010
Business Management
Robert Morris University