NICOLE Dalton
Erie
Summary
Dynamic Key Manager at Texas Roadhouse Restaurant with a proven track record in enhancing team productivity and operational efficiency. Skilled in inventory management and effective communication, I successfully implemented quality control measures and training programs, fostering a motivated team that consistently met customer expectations and improved service delivery.
Professional manager known for high standards and results-driven approach. Proven track record in optimizing processes and leading teams to achieve organizational goals. Reliable team collaborator adaptable to changing needs, with expertise in project management and strategic planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Key Manager
Texas Roadhouse Restaurant
09.2014 - Current
- Developed and implemented operational strategies to enhance team productivity and efficiency.
- Analyzed process performance, identifying areas for improvement and optimizing daily operations.
- Trained new staff on company policies, ensuring compliance with operational standards.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Conducted regular team meetings to assess progress, resolve issues, and set objectives.
- Counted registers and cleaned and secured shop at end of shift.
- Implemented quality control measures that ensured consistent delivery of products/services meeting customer expectations.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Maintained high standards of compliance and risk management, safeguarding company assets and reputation.
- Enhanced team productivity by implementing efficient scheduling and task delegation.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
12 -
East High School
Erie, PA2011
Skills
- Store organization
- Inventory management
- Training program conduction
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building and motivation
- Relationship building
- Goal setting and achievement
- Staff coaching and training
- Handling complaints
- Leadership development
- Adaptable to changing demands
- Self motivation
- Professionalism
- Continuous improvement
Accomplishments
BOH Training coordinator, set in place training materials.
Certification
Serve safe
Timeline
Key Manager
Texas Roadhouse Restaurant
09.2014 - Current
12 -
East High School
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