Nicole De La Cruz Urena
Allentown
Summary
Dynamic and results-oriented professional with extensive experience at Central Metal Finishing, excelling in customer service and office administration. Demonstrated expertise in database entry and process development, significantly improving operational efficiency. Proven track record in fostering team collaboration and driving continuous improvement in packing, shipping, and receiving operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Central Metal Finishing
04.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Packing, Shipping, and Receiving Assembler
Central Metal Finishing
04.2023 - 01.2025
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
- Initiated proof of delivery documents to trace lost shipments.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
- Achieved consistent on-time deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Recorded shipment data such as weight and discrepancies using Software.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Education
N/A - N/A
GED ONLINE SCHOOL
Online SchoolSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Critical thinking
- Strong problem solver
- Database entry
- Dedicated team player
- Verbal communication
- Deadline oriented
- Prioritization
- Workflow optimization
- Production planning
- Process development
- Freight management
- Shipping and receiving
- Safety procedures
- Positive attitude
Certification
E-Verify Certification
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Administrative Assistant
Central Metal Finishing
04.2023 - 01.2025
Packing, Shipping, and Receiving Assembler
Central Metal Finishing
04.2023 - 01.2025
N/A - N/A
GED ONLINE SCHOOL
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