Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicole Dommel

Wormleysburg

Summary

Dynamic and dependable professional with extensive experience in customer service and warehouse operations at PFP Logistics. Proven ability to enhance efficiency through effective teamwork and problem-solving. Skilled in forklift operation and committed to maintaining safety standards, ensuring timely deliveries, and improving customer satisfaction in fast-paced environments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Delivery Driver

Misenos 1
12.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Forklift Operator

PFP Logistics
06.2021 - 08.2025
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Shift Supervisor/Key Holder

Moes Southwestern Grill
05.2018 - 03.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Prep Line Cook

Fudruckers
09.2015 - 03.2018
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
  • Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Promoted a culture of continuous improvement by actively seeking feedback from colleagues and implementing enhancements in cooking techniques.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.

Sanitation Crew Member

Clean Works Services
07.2015 - 07.2016
  • Maintained neat, clean and sanitized work areas.
  • Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
  • Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Ensured proper disposal of waste materials according to company policies and environmental regulations, promoting eco-friendly practices.
  • Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
  • Maintained a safe working environment for all team members by adhering to safety regulations and procedures.
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
  • Implemented extra protections during seasons with higher risks of infections such as flu.
  • Enhanced operational efficiency by consistently completing assigned tasks within designated timeframes.
  • Assisted in maintaining inventory levels of cleaning supplies, ensuring availability for daily use.

Electronics Sales Associate

Walmart
01.2010 - 07.2015
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.

Education

GED -

Hempfield High School
Landisville, PA
01-2007

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable
  • Loading and unloading
  • Heavy lifting
  • Order picking and processing
  • Stocking and inventory
  • Quality assurance
  • Client relationship management
  • Forklift operation
  • Forklift operator certification
  • Shipping and receiving
  • Warehouse operations
  • Warehouse safety
  • Material handling
  • Safety awareness
  • Order picking
  • Punctual and reliable
  • Palletizing
  • Problem-solving
  • Material packaging
  • OSHA compliance
  • Heavy equipment operations
  • Lift equipment operation
  • Materials movement
  • Workplace cleanliness
  • Inventory staging
  • Shipment processing
  • Dock operations
  • Inventory counts
  • Pallet construction
  • Hazardous materials handling
  • Assembly line experience
  • Customer Service-oriented
  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Schedule management
  • Policy enforcement
  • Continuous improvement
  • Labor and food cost control
  • POS system operation
  • Quick learner
  • Multitasking
  • Cleaning and sanitation
  • Strong communication skills
  • Attention to detail
  • Fast-paced environment
  • Flexible schedule
  • Working quickly
  • Productivity and efficiency
  • Food preparation
  • Food and safety standards
  • Professional appearance maintenance
  • ServSafe

Accomplishments

  • Received recognition for Employee of the Month a total of three times at PFP Logistics in 2022, 2024 and again in 2025.
  • Achieved the highest pallet count to be put away by effectively helping the TBC's operators catch up on old back work when theyt was short staffed.
  • Resolved product issue through consumer testing.
  • Loaded and unloaded trucks at a very fast rate at high weight as one of the only females on the team.
  • Documented and resolved the janitorial position which in return bathrooms being cleaned by her very own checklist, leading to very happy employees,
  • At PFP Logistics was the first and only female forklift operator, and to date the longest standing female employee.

Certification

  • Forklift Operator, PFP Logistics - 2021-2025
  • Clamp Truck Operator, PFP Logistics- 2021-2025
  • Servsafe- Qdoba Mexican Grill, Moes Southwestern, Fudruckers
  • Customer Service Training, Walmart
  • Hazardous Waste Training, PFP Logistcs, Clean Works

Timeline

Delivery Driver

Misenos 1
12.2023 - Current

Forklift Operator

PFP Logistics
06.2021 - 08.2025

Shift Supervisor/Key Holder

Moes Southwestern Grill
05.2018 - 03.2021

Prep Line Cook

Fudruckers
09.2015 - 03.2018

Sanitation Crew Member

Clean Works Services
07.2015 - 07.2016

Electronics Sales Associate

Walmart
01.2010 - 07.2015

GED -

Hempfield High School

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Nicole Dommel