Nicole Drucker
Boothwyn
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
12
12
years of professional experience
Work History
Member Service Advisor II
Franklin Mint Federal Credit Union
Chadds Ford, PA
11.2022 - Current
- Assisted members with account inquiries and transactions, ensuring high-quality service delivery.
- Educated members on products and services, enhancing overall member engagement and satisfaction.
- Resolved member concerns through effective communication and problem-solving techniques.
- Collaborated with team to streamline processes, improving operational efficiency within the branch.
- Supported digital banking transitions for members, promoting user-friendly technology adoption.
- Delivered exceptional customer support, resolving complex issues while maintaining a professional demeanor.
- Mentored new hires, providing extensive training on company policies and procedures to ensure seamless integration into the team.
Executive Administrative Assistant
Brandywine Fuel
Aston, PA 19014
01.2014 - 08.2022
- Coordinated executive schedules, ensuring efficient time management and prioritization of meetings.
- Managed correspondence and communication for executives, facilitating seamless information flow across departments.
- Developed and maintained filing systems, enhancing document retrieval and organization efficiency.
- Assisted in project management tasks, supporting cross-functional teams to achieve strategic objectives.
- Implemented office supply inventory system, optimizing resource allocation while minimizing costs.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and handled calenders for senior leadership.
- Implemented updated policies and practices for organization and monitored effect.
Education
High School Diploma -
Sun Valley High School
Aston, PA 19014Skills
- Complaint handling
- Call center operations
- Customer service
- Customer support
- Issue resolution
- Information confidentiality
- File management
- Document preparation
- Confidentiality
- Administrative support
- Phone etiquette
- Professional and mature
Timeline
Member Service Advisor II
Franklin Mint Federal Credit Union
11.2022 - Current
Executive Administrative Assistant
Brandywine Fuel
01.2014 - 08.2022
High School Diploma -
Sun Valley High School