Nicole Fata
Pottstown
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant District Supervisor
Pennsylvania Turnpike Commission
King of Prussia
01.2007 - Current
- Coordinated routine and emergency repairs for 9 interchanges, fare collection facilities, towers, and maintenance buildings to ensure operational continuity
- Supervised union personnel across 100-mile section of Northeast Extension, maintaining work efficiency and team compliance
- Responded to emergencies around the clock to ensure safety
- Conducted facility condition assessments and coordinated repairs with contractors and project managers to enhance facility reliability
- Assist with contract inspections and facility maintenance needs
- Maintain records and reports using SAP, Payroll, Organized daily schedules
- Engaged in various training programs to improve expertise in facility management and compliance.
Compliance Officer Assistant
Montgomery County Domestic Relations Office
Norristown
01.2004 - 01.2007
- Coordinated and led compliance conferences to enhance awareness and understanding of compliance requirements
- Assisted compliance officer in managing daily operations to ensure adherence to regulations
- Guided involved parties through court procedures to promote compliance with legal standards
- Conducted follow-ups to ensure compliance with court orders
- Scheduled bench warrants efficiently to support law enforcement operations.
- Conducted comprehensive interviews with new and existing clients to gather insights.
- Recorded and organized comprehensive client information in database.
- Supported paternity testing operations to uphold quality standards and client trust.
- Facilitated accurate completion of all necessary documentation to support county welfare services.
Scheduling Manager
ValueGuard Facilities USA, Inc.
Ardmore
01.1999 - 01.2000
- Coordinated scheduling and facilitated customer communications to ensure timely service delivery
- Processed incoming calls and handled administrative operations to support office efficiency
- Trained and supervised new employees
- Administered payroll processing to ensure accurate and timely employee compensation
- Organized accounts payable and receivable
Education
Associates degree - Effective facilities management
Penn State
Skills
- Facility Management
- Operations management
- Compliance
- Compliance oversight
- Safety compliance
- Crisis management
- Data Management
- SAP
- Microsoft Excel
- Schedule coordination
- Record keeping
- Customer Service
- Time Management
- Attention to detail
- Effective communication
- Leadership
- Team development
- Relationship management
- Conflict resolution
- Problem solving
- Critical Thinking
- Client engagement
- Staff scheduling
- Response procedures
- Time management
Certification
- ProFm
- FMP
- ITP
- CMC
- PennDOT
Timeline
Assistant District Supervisor
Pennsylvania Turnpike Commission
01.2007 - Current
Compliance Officer Assistant
Montgomery County Domestic Relations Office
01.2004 - 01.2007
Scheduling Manager
ValueGuard Facilities USA, Inc.
01.1999 - 01.2000
Associates degree - Effective facilities management
Penn State