Nicole Fierro
Philadelphia,PA
Summary
Knowledgeable Assistant Director with proven track record in overseeing housekeeping operations. Managed teams effectively and ensured high standards of cleanliness and guest satisfaction. Demonstrated strong leadership and problem-solving skills in dynamic environments.
Overview
7
7
years of professional experience
Work History
Assistant Director of Housekeeping
Highgate Hotels
09.2024 - Current
- Streamlined housekeeping operations to enhance team efficiency and service quality.
- Coordinated staff schedules to ensure adequate coverage and adherence to cleaning standards.
- Implemented training programs for new staff, improving the onboarding process and retention rates.
- Developed inventory management procedures for cleaning supplies, reducing costs and waste.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Executive Administrator Assistant
Highgate Hotels
05.2022 - 10.2023
- Assist the general manager in various tasks, such as vision line key access, expense reports, scheduling, and attending operations meetings.
- Managed executive calendars, prioritizing appointments and ensuring optimal time management.
- Coordinated travel arrangements, including flights, accommodations, and itineraries for executives.
- Developed and maintained filing systems for confidential documents, enhancing accessibility and organization.
- Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Oversaw HR training, coaching, mentoring and staff retention.
- Assisted in recruitment processes, including screening resumes and scheduling interviews.
- Maintained employee records and ensured data accuracy in HRIS systems
Server
Schulson Collective – Harp & Crown
10.2019 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Trained new servers on menu items, service standards, and POS system usage.
- Managed multiple tables efficiently while maintaining guest satisfaction and engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Administrator
Hyatt
01.2019 - 05.2022
- Streamlined sales processes to enhance operational efficiency and improve customer satisfaction.
- Coordinated communication between sales, marketing, and other departments to ensure alignment on objectives.
- Managed CRM system to track client interactions and optimize follow-up strategies for increased sales opportunities.
- Developed training materials for new staff, fostering a culture of continuous improvement and knowledge sharing.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Task Force Manager
Highgate Hotels
10.2023 - 09.2024
- Led cross-functional teams to execute strategic initiatives and enhance operational efficiency.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and implemented training programs to elevate staff performance and service quality.
- Led cross-functional teams to implement process improvements across departments.
- Established key performance indicators to measure success of operational strategies.
Education
A.A. - Business – General
Community College of Philadelphia
Philadelphia, PA05.2024
Skills
- Payroll Processing
- Administrative Support
- Inter-departmental communications
- Team Leadership
- Communication & Negotiation
- Organization & Detail-Oriented
- Guest services management
- Hospitality
- Employee development
- HR policies and procedures
- Payroll administration
- Attention to detail
- Inventory organization
Timeline
Assistant Director of Housekeeping
Highgate Hotels
09.2024 - Current
Task Force Manager
Highgate Hotels
10.2023 - 09.2024
Executive Administrator Assistant
Highgate Hotels
05.2022 - 10.2023
Server
Schulson Collective – Harp & Crown
10.2019 - Current
Sales Administrator
Hyatt
01.2019 - 05.2022
A.A. - Business – General
Community College of Philadelphia