NICOLE FREED
Warminster
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Doylestown Family Dentistry
Doylestown, PA
01.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Coordinated communication between dental staff and patients to streamline operations.
- Maintained patient records using electronic health record systems for accuracy and confidentiality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
SALON OPERATIONS SPECIALIST
Salon Nochea
Horsham, PA
03.1995 - Current
- Maintained up-to-date knowledge of industry trends, technologies, best practices, regulations.
- Monitored inventory levels, anticipating supply needs and placing orders when necessary.
- Established effective communication channels between various departments to facilitate collaboration.
- Resolved customer service issues in a timely manner, ensuring customer satisfaction.
- Trained new staff on proper operating procedures and provided ongoing support as needed.
- Experienced with social media and communications platforms.
- Sought continuing education opportunities to stay current with industry trends.
LIBRARY TECHNICIAN
William Tennent High School
Warminster, PA
10.2018 - 02.2020
- Organized library resources into appropriate categories for easy access and retrieval.
- Maintained circulation records, including check-in and check-out of books and other materials.
- Conducted detailed cataloguing of library materials, ensuring accuracy and completeness according to established standards.
- Compiled and maintained records related to circulation, materials, and equipment.
- Organized and maintained periodicals and reference materials.
- Reserved circulated, renewed, and discharged books and materials.
- Provided customer service to patrons by responding to inquiries, resolving conflicts, and troubleshooting technical issues with library equipment.
Education
GENERAL STUDIES
Montgomery County Community College
Blue Bell, PACERTIFICATION - COSMETOLOGY
Empire Beauty School
Warminster, PA06.1994
HIGH SCHOOL DIPLOMA - undefined
Hatboro Horsham High School
Horsham, PA06.1991
Skills
- Adaptability
- Effective communication
- Self motivation
- Teamwork and collaboration
- Analytical thinking
- Organizational skills
- Interpersonal communication
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Time management abilities
- Relationship building
- Excellent communication
- Professionalism
Certification
PA Cosmetology State License
Timeline
Front Desk Receptionist
Doylestown Family Dentistry
01.2025 - Current
LIBRARY TECHNICIAN
William Tennent High School
10.2018 - 02.2020
SALON OPERATIONS SPECIALIST
Salon Nochea
03.1995 - Current
GENERAL STUDIES
Montgomery County Community College
CERTIFICATION - COSMETOLOGY
Empire Beauty School
HIGH SCHOOL DIPLOMA - undefined
Hatboro Horsham High School